Products Support > GSX Support FSX/P3D

FSDT Live update - runtime error

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ESchell:
Hello,
since last Saturday, I have a problem with the FSDT Live update. If I want to run the live update, I get the error message (attachement).
Before I reinstall GSX Level 2 from scratch, I ask for your support.
- I excluded the whole Addon Manager form my Anti Virus (Norton) and Windows as well.

I searched for a solution, but nothing found.

Prepare3D, V5; Windows 11

Cheers
ESchell

virtuali:
Your Live Update is VERY old, which cannot normally happen, because the installer would always update the Live Update online when it first execute it. Unless:

- you used an extremely old version of the GSX Installer. Be sure you use the current one.

- the antivirus is blocking the update of the updater. Be absolutely sure you have excluded the whole Addon Manager folder from the antivirus.

If that still doesn't work:

- Download and install the new FSDT Universal Installer:

https://www.virtualisoftware.com/update/FSDT_Universal_Installer.exe

- Install it and use it to Update GSX and other FSDT products you might have.

If still doesn't work, try to RESTART Windows after installing the Universal Installer

ESchell:
After installing the FSDT Universal Installer it works. The FSDT Live update is working as well.

Thank you very much for the quick response and help.

BTW: I update GSX Level 2 every time I got the message in P3D, that an update is available. So I have no idea, why my live update is very old.

Anyway, it works!

Thank's again

Cheers
ESchell

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