Products Support > GSX Support FSX/P3D

Today GSX update turned wrong

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fowler:
I did today an GSX update (live update) first then via installer also. I deleted the customization INI file in C:\Users\\AppData\Roaming\Virtuali\GSX for my scenery because all doors location went off after the update and I couln't get them right in GSX.  After having deleted the customization file GSX and COUATL doesn't show in the addon menu, and Iif I check addon manager I see both GSX and GSX2 in TRIAL mode ? If I try to register (again !!) I have the old key already typed in and just click register but nothing happen and GSX still won't show ? What's wrong here ? First thing I noticed after today update is that my customized scenery went bezerk. Are we supposed to customize everything all over again after each GSX update ? If yes this is going to be boring quite quickly. Appreciate your input Umberto.

Andrew226:
Hello, I'm dealing with the same problem with "fowler". GSX Base and GSX Level 2, turned into Trial mode. And then I tried to activate them again, via Addon Manager menu, with my activation codes, and the following message appeared. I have already sent an email on "support@virtualisoftware.com", because I thought that it was an activation/reactivation issue, in 18 November, but I don't have a reply yet, so I decided to post it on the forum.
I hope you can find out what is causing this problem and I would really appreciate it if you could find a solution.

Thank you for your time. I’m looking forward to your reply!!!

 

Andrew.

virtuali:

--- Quote from: Andrew226 on January 01, 2023, 05:17:31 pm --- I have already sent an email on "support@virtualisoftware.com", because I thought that it was an activation/reactivation issue, in 18 November, but I don't have a reply yet, so I decided to post it on the forum.
--- End quote ---

This is copy of the email you have been sent few weeks ago:


--- Quote ---On 19.12.2022 13:55, Andreas30 wrote:
>
> Hello, I have sent an email about activation problems 1 month ago, but still no answer.
>
> 
>
> Στάλθηκε από την Αλληλογραφία για τα Windows
>
> 

Do you see the “Addon Manager” and the “GSX” menu under the “Addons” menu of the simulator ? If not, try this:

- Turn off the firewall

- Configure the antivirus to add the whole Add-on Manager folder to the antivirus Exclusions list.

- Download and install the new FSDT Universal Installer:

https://www.virtualisoftware.com/update/FSDT_Universal_Installer.exe

- Install it and use it to Update GSX and other FSDT products you might have.

If still doesn't work, try to RESTART Windows after installing the Universal Installer
--- End quote ---

Andrew226:
Hello virtuali, thank you for the reply.
I apologise, the reply email was on spams, that's why I didn't notice it

Yes, under the "Addons" menu I can see "Addon Manager" and "GSX" menu
But still inside Addon Manager in GSX and GSX Level 2 it says "Product in TRIAL Mode"
Is there something wrong with my activation key or something else?

Best regards and Happy new year! :)

Andrew

virtuali:

--- Quote from: Andrew226 on January 02, 2023, 05:27:31 pm ---But still inside Addon Manager in GSX and GSX Level 2 it says "Product in TRIAL Mode"
--- End quote ---

What do you see in the FSDT installer ?

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