Products Support > GSX Support FSX/P3D
GSX update: what a disaster!
fnav77:
Hi,
How come a new version of GSX for MSFS messes up P3D's GSX so badly?
When releasing new software, are you guys not testing it, because surely the problems would have been spotted straight away? Everybody now has a broken version of GSX for P3D.
Are you in such a rush to release a broken product to make money at the detriment of quality and customer satisfaction? This is extremely poor practice!
When I update a piece of software I expect it to work, I am not supposed to be a beta tester or spend my life on this forum to find out it actually is broken.
I know P3D is not your priority anymore but as your customer I expect the product I purchased from you to be working.
I don't appreciate you always put the blame on users for getting things wrong, not knowing what to do, etc...In this particular case YOU are the ones who got it awfully wrong....What a disaster!
So... please fix this ASAP and in a way that it is easy to update/correct via the Live Updater for example (not by having to follow 50 dodgy DIY steps requiring a computing technology degree).
Thank you.
captaingreif:
Agreed wholeheartedly,
Since purchasing GSX for FSX and now using it on P3Dv5.
I have seen nothing but arrogance, combativeness, and a complete disregard for the customer by the developer. I find the responses on here along the lines of bullying and it's unacceptable!
Rob Jones:
--- Quote from: captaingreif on August 23, 2022, 05:59:11 pm ---Agreed wholeheartedly,
Since purchasing GSX for FSX and now using it on P3Dv5.
I have seen nothing but arrogance, combativeness, and a complete disregard for the customer by the developer. I find the responses on here along the lines of bullying and it's unacceptable!
--- End quote ---
You obviously live in a different world to me. How rude. And wrong.
captaingreif:
--- Quote from: Rob Jones on August 23, 2022, 06:01:38 pm ---
--- Quote from: captaingreif on August 23, 2022, 05:59:11 pm ---Agreed wholeheartedly,
Since purchasing GSX for FSX and now using it on P3Dv5.
I have seen nothing but arrogance, combativeness, and a complete disregard for the customer by the developer. I find the responses on here along the lines of bullying and it's unacceptable!
--- End quote ---
You obviously live in a different world to me. How rude. And wrong.
--- End quote ---
No actually I don't... go take a look at how condescending the developer is to people on this forum... I personally got the brunt of it a while ago when asking a simple question when I upgraded to v5.
dlh716:
--- Quote from: fnav77 on August 23, 2022, 03:49:57 pm ---Hi,
How come a new version of GSX for MSFS messes up P3D's GSX so badly?
When releasing new software, are you guys not testing it, because surely the problems would have been spotted straight away? Everybody now has a broken version of GSX for P3D.
Are you in such a rush to release a broken product to make money at the detriment of quality and customer satisfaction? This is extremely poor practice!
When I update a piece of software I expect it to work, I am not supposed to be a beta tester or spend my life on this forum to find out it actually is broken.
I know P3D is not your priority anymore but as your customer I expect the product I purchased from you to be working.
I don't appreciate you always put the blame on users for getting things wrong, not knowing what to do, etc...In this particular case YOU are the ones who got it awfully wrong....What a disaster!
So... please fix this ASAP and in a way that it is easy to update/correct via the Live Updater for example (not by having to follow 50 dodgy DIY steps requiring a computing technology degree).
Thank you.
--- End quote ---
Hello,
I fully agree with this message.
I myself had many problems with GSX during my transition from Prepar3D v4 to v5. As a customer, I expected understanding, help and above all respect. I got yelled at as if I was responsible.
When I asked a question about missing features on P3D v5, I was told that P3D was not their priority anymore.
Today, like many people, I find myself handicapped on P3D without this add-on which is (we're not going to hide it) essential. The dozens of open topics, all less clear than the other, do not allow the slightest understanding of a possible resolution to this problem.
GSX was released for MSFS, that's good, but it's even more problematic for P3D. So please have the decency to quickly fix the problem for P3D and don't just excuse that the problem doesn't exist because P3D is no longer current enough in your opinion.
You are selling GSX for P3D v5 (at least that is what is stated on your website). So if you're charging that much for this add-on, please be kind to make it work.
Thanks in advance.
Navigation
[0] Message Index
[#] Next page
Go to full version