Products Support > GSX Support FSX/P3D

The addon does not open

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moisespgomes:
Hello, first excuse the English, as I am using a translator. I am a User of GSX Level 2 for FSX. And the program has stopped working, the error that appears is attached. I already tried to reinstall and it didn't work, can you help me?

virtuali:
- Configure the antivirus and add the whole Addon manager folder to the antivirus Exclusions.

- Run the FSDT Live Update again.

moisespgomes:
I did what you recommended, but it didn't work. The program was working normally until last week, it's been 1 year now. And for no reason it stopped working.

virtuali:

--- Quote from: moisespgomes on May 27, 2022, 01:15:15 pm ---I did what you recommended, but it didn't work. The program was working normally until last week, it's been 1 year now. And for no reason it stopped working.
--- End quote ---

Well, clearly the problem doesn't have anything to do with GSX or our software, since we haven't updated the FSX version of the module in a long while. Try doing again, but with the following change:

- Restart Windows first.

- Redo the FSDT Live Update.

- If you see the message again, ignore it and always allow the module to run, even if on the first run the sin crashes, never mind, and always allow it.

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