Products Support > GSX Support FSX/P3D
P3Dv5 CTD with FSL A320 **SOLVED**
virtuali:
--- Quote from: DVA12924 on May 09, 2022, 05:03:59 pm ---I either get an error in installation about not having access to the fonts folder
--- End quote ---
Just ignore the error and continue, it means the font is already installed, but windows is not allowing to be overwritten.
--- Quote ---tells me that Live Update must be run but will never actually open (all AV and firewalls turned off during install, and install folder added to exclude lists).
--- End quote ---
Please indicate the precise message, is there an error log ?
DVA12924:
--- Quote ---Please indicate the precise message, is there an error log ?
--- End quote ---
Live update opens with the white box window and the "this will update the FSDT support software ... " I click next, it runs like 2 files then closes and that is all. It never actually opens/runs the live update (longer greenish/blue background window where Live Update usually runs). If I go into the sim, Addon manager is in the add-ons menu, but within addon manager, GSX shows deactivated. When I click on "register serial" I get a box saying "The couatl scripting engine hasn't started. This is usually caused by an antivirus that has blocked it. To fix this problem: Exit from the simulator. Configure the antivirus and ass the c:\Program Files (x86)\Addon Manager folder to the antivirus exclusion list. Launch the FSDT Live Update or reinstall the software."
So the file was already added to the antivirus exclusion list, tried again and still the same where Live Update will never actually launch. Uninstalled, restarted computer, and reinstalled GSX, restarted computer, and still I get the exact same when trying to register GSX in the Addon Manager and Live Update not actually launching. I have tried uninstalling and reinstalling like 50 times now, tried installing into a different folder (also added to AV exclusion), I cannot get Live Update to actually run at all, nor can I register GSX.
DVA12924:
This is on the original windows install (not the test copy of Windows) and was after an uninstall of GSX including deleting all sub-folders and then reinstalling but still getting the CTD in the exact same spot:
OK, I have FINALLY made SOME progress. I uninstalled SODE and deleted all sub-folders, and reinstalled SODE. Loaded up the A321SL and put it on GPU and used the EFB this time to call the jetway (not the FMC nor the GSX menu) - it attached and no CTD. I'll need to investigate more, but perhaps the conflict is with the jetway being called by something OTHER than the EFB? if that is the case, then the base version of the A320 and base A321 would still cause the CTD for me. I still need to see if it was caused by SODE somehow being corrupted, also I have not put back the GSX backup files (or the SODE backup files such as the xml and obj files). But at least this is progress.
This was a reply on the FSL forums and I have a few other things to look at to be sure the problem is fully resolved.
virtuali:
--- Quote from: DVA12924 on May 12, 2022, 08:00:51 am ---Live update opens with the white box window and the "this will update the FSDT support software ... " I click next, it runs like 2 files then closes and that is all.
--- End quote ---
There's a sticky thread in this section of the forum, named "GSX Couatl scripting engine hasn't started **SOLVED**", which indicates a solution that has worked for several user on the first reply:
http://www.fsdreamteam.com/forum/index.php/topic,25999.0.html
DVA12924:
I tried the universal installer - It said it wasn't available for FSX/P3D and to download and install the website version, and then universal installer would not open again without an error that it could not launch Live Update. But, I'm not too concerned about that now. It is probably something I've done wrong and I could get GSX installed and run Live Update on the original Windows over and over without any issues using the website version (spent 9 hours uninstalling, restarting computer, reinstalling, restarting computer, launching and testing, CTD, repeat with next item).
That being said, you are correct that the main issue (the CTD) has nothing to do with GSX - The CTD is happening any time a door is commanded open on any FSL aircraft (I purchased and installed the A321 and A321SL and could reproduce the problem on all 3 planes now). The command can come from GSX to auto-open the doors, or manually opening the doors from the MCDU doors options page and that is when the CTD would happen.
The reason I was seeing some jetways attaching and some not had nothing to do with the jetway, but the front baggage loader being in position for the auto-door forward cargo door to open. I can duplicate the CTD by manually calling the door to open directly from the options page, so it is not the GSX command to open the door.
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