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Cannot open the GSX menu from Add-ons in P3D v5.3 (Windows 10) **SOLVED**

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jsmcwilliam:
I have been struggling with this problem for some time now and have not been able to resolve it. I have reinstalled using the latetest setup file and with my virus protection off. Nothing helps! I enclose the logs in the hopes that this may help to isolate the problem

virtuali:
Your .err file is from February, so it's not relevant.

You .LOG file doesn't indicate any problems, just you exited the sim without doing anything. Are you sure the log is made on a session in which you tried to use GSX and didn't work ?

If you get an error and restart it, the log will be overwritten, so the one containing the error will be gone, so if you are prompted to restart and you need to send a log, always choose No, exit the sim, and send the log for that session.

jsmcwilliam:
I never get an error but cannot open the GSX menu using Ctr/Shft/F12 or by clicking on the addon list. At present my Add-ons list contains: FSUIPC, Addon-Manager, Couatl settings, Couatl Live Update and GSX. (No SODE installed). Nothing happens other than I get a black window which I can right click on to close.

To create the logs I went into Settings-Troubleshooting and chose the debug option. Then I tried to open the menu and closed the sim. The files had the days date and time so I presume that they were written then.

Today I assume that debug function is still working:
- openned sim and placed my Q400 at the ramp, EKCH (Fly Tampa scenery).
- restarted Couatle and rebuilt airport cache.
- GSX-Settings to check that the log function is on.
- Ctr/Shft/F12 produced the black window. If I leave it it disappears after about 10 secs. (Clicking on the menu produces the same
  result.
- Exit P3D v5.3

I omitt the Couatl.err file because it was not overwritten and contained the data from yesterday.

virtuali:
Again, you .LOG file doesn't indicate any problems, just you exited the sim without doing anything. Are you sure the log is made on a session in which you tried to use GSX and didn't work ?

If you get an error and restart it, the log will be overwritten, so the one containing the error will be gone, so if you are prompted to restart and you need to send a log, always choose No, exit the sim, and send the log for that session.

Also, it's strange both your logs are showing the regeneration of the airport cache. This is not normal, the airport cache will be recreated only if something changed in the Scenery Library ( removing/adding a scenery ) OR just after a Live Update, but not always.

When the cache is recreated, it will take longer before GSX is ready to start and, if during this time you press the menu key, it won't respond to it. But again, this will only happen when something changes in a scenery, surely not every time. Are you continuing to trigger a cache rebuild ? There's no need to do that.

jsmcwilliam:
"Are you sure the log is made on a session in which you tried to use GSX and didn't work ?"

-Yes. The steps I performed are as given above.

"If you get an error...."

I never get an error, just exit the sim to save the log file. The .err file does not seem to be overwritten.

" regeneration of the airport cache....."

This was done once manually at my own choice just to check and also to perform some action during the session. After trying to open the GSX Window I went to Exit the sim. I understand that the shortcut Ctr/Shft/F12 could have been taken by another program but I have checked this and cannot find any conflict. It should still be possible to open the GSX Window by clicking on the Add-ons list.

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