Products Support > GSX Support FSX/P3D

Products in trial mode **SOLVED**

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virtuali:

--- Quote from: XPPED3 on April 12, 2022, 02:17:14 am ---And yes I am updating via the fsdt universal updater
--- End quote ---

You never said that.


--- Quote ---A quick update, after changing some uninstalling.exe number
--- End quote ---

Please clarify what do you mean.


--- Quote ---I am able to use GSX again
--- End quote ---

That means everything's working.


--- Quote ---but for some reason all the airport I purchased went from trial mod to active
--- End quote ---

That means everything's working.


--- Quote ---but not installed in scenery library
--- End quote ---

That usually indicates a problem with the sim installation, like a wrong registry key for the sim, pointing in the wrong folder or missing altogether. This might also be caused by running the sim in a wrong Compatibility mode ( they must all be turned off ), but also running the sim in another user account it was originally installed from, but also having used "migration" add-ons the play with the sim and/or its registry keys, but also by using some registry cleaner which has cleaned too much, but also by having used a 3rd party manager for add-on.xml products, but also by having manually disabled the sceneries from the Options->Add-ons

Fact the products are now shown as "Active", it means everything is correctly on our side so, if the sceneries are active but not show as present in the scenery library, it's something external.


--- Quote ---And I ran into the same problem again
--- End quote ---

If the updater can't clear the cache, it can only be caused by:

- You trying to run it when the simulator is still running, or is still closing. And yes, if you have many add-ons, it will take longer AFTER you see the sim icon disappear.

- The antivirus blocking access to that folder.

The first problem will surely be fixed by doing an updated after a Windows restart. The antivirus problem can only be fixed by configuring the antivirus to not interfere.

XPPED3:
Sorry that took really long but the issue is still there.

I did a complete reinstall of GSX and when I launch p3d for the first time after reinstalling, GSX appeared on the addon menu and showing product is active but when I toggle control (Control + shift + F12) the menu did not pop up like it use to, and when I restarted the coatl, the GSX menu just completely disappeared from my addon menu, which addon manager showing product in trial mode again.

Which then I closed p3d and restarted my computer to do a GSX update, the FSDT updater crashed mid way and here is the screen of the FSDT updater before it crashed.

XPPED3:
I disabled one of the addon that I suspect might be faulty that I have installed in the last few days and now GSX works again. Thank you for the troubleshot.

virtuali:

--- Quote from: XPPED3 on April 12, 2022, 10:43:22 am ---I disabled one of the addon that I suspect might be faulty that I have installed in the last few days and now GSX works again. Thank you for the troubleshot.
--- End quote ---

I was quite sure it was something else, as usually is.

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