Products Support > GSX Support FSX/P3D
Couatl64_P3D.exe - Entry Point Not Found **WINDOWS 7 is no longer supported**
Captain Kevin:
--- Quote from: olseric on February 16, 2022, 07:23:34 pm ---Excellent question, Kevin.
In SOFTDEV, if the installer isn't tested for a particular OS, then you exclude it from an update.
--- End quote ---
Valid point, but I'm not sure if the installer even takes into consideration Windows operating systems. That said, then you have to field the complaints from people who want new features who now won't be able to use them when they get implemented.
--- Quote from: olseric on February 16, 2022, 07:23:34 pm ---Would it be possible to provide us with the last installer that was good for Windows 7 so we can, at least, have a working system?
--- End quote ---
I don't know if the installers themselves are even updated, and even then, that would require them to know which version of the Add-on Manager was the last one to work. Given the number of updates that were pushed out recently and everybody having different versions based on if the Cloudflare server near them updated fast or not, I don't know how they would know this.
virtuali:
--- Quote from: olseric on February 16, 2022, 07:23:34 pm ---In SOFTDEV, if the installer isn't tested for a particular OS, then you exclude it from an update.
--- End quote ---
Considering we are not sure your problem is not fixable, why denying the ability to install an update you might be able to fix it ?
That's what "untested" and "unsupported" means. It means:
- We can't possibly know if something will work or not, and *because* we don't know, we won't take any decision about intentionally *blocking* out Windows 7 users, who might be able to find a way to fix the problem.
- We can't help you fixing it, other than giving generic suggestions. That's what "unsupported" means.
--- Quote ---Would it be possible to provide us with the last installer that was good for Windows 7 so we can, at least, have a working system?
--- End quote ---
That would imply we know which installer to provide. That's another consequence of being "untested".
And, it would mean we should assume on ourselves extra monthly bandwidth costs (GSX is our largest installer ) JUST to provide the needs of users who decided to use an OS that has been declared officially dead 2 years ago. That's what it means using something that is "unsupported".
If you followed sane backup procedures, and have a fairly recent copy of the installer, installing it without a network connection should get you a version that was current at the time you made the backup. If I decided to say with Windows 7 for some reason, I would started doing backups of everything I bought 2 years ago.
olseric:
That's easy. Give us the installer you last provided BEFORE the update of people walking into the building. We know it worked fine then.
achmedfsx:
As I do regular full image backups, I did an easy fallback by restoring the fsdt folder from sunday's backup.
Before restoring, I renamend and kept the non-working folder and can easily compare the files.
The problem arose yesterday after updating, the backup was from last sunday, the FSDT files with date 6 feb version work.
If I can help further, please tell me
virtuali:
--- Quote from: olseric on February 17, 2022, 03:32:43 am ---That's easy. Give us the installer you last provided BEFORE the update of people walking into the building. We know it worked fine then.
--- End quote ---
It's not a question of "easy", you missed the other part of the explanation:
It would mean we should assume on ourselves extra monthly bandwidth costs (GSX is our largest installer ) JUST to provide the needs of users who decided to use an OS that has been declared officially dead 2 years ago. That's what it means using something that is "unsupported".
Which isn't any different that when Microsoft stopped releasing updates for Windows 7.
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