Products Support > GSX Support FSX/P3D

Crashing Still with Latest Update

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IMAPILOT_AGAIN_1:
Turned antivirus OFF as well as configuring folder to be fully excluded - still no improvement

There are so many iterations of faults - I literally dont know where to begin

This update really has completely messed up my GSX installation

virtuali:

--- Quote ---Turned antivirus OFF as well as configuring folder to be fully excluded - still no improvement
--- End quote ---

Nowhere I said to turn if off, it's useless, because an antivirus is never really turned off, because its low-level service is still active. And we already heard horror stories from user who confirmed that, even if the added the folder to the Exclusion, the antivirus ignored the exclusion, and continue to use its flawed heuristic to block the program.

Which antivirus you use ?


--- Quote ---There are so many iterations of faults - I literally dont know where to begin
--- End quote ---

Then begin, by all means. You just can expect we'd would be able to help you understand what's wrong with your system, without a proper description of the problem.

Other things you should try are:

- Be sure you Windows is fully updated

- Try again after checking Windows update and a Windows reboot.

Are you using our new installer which has been posted before, or you just got the new updater ?

flugmatz:
Same here- when I tick "disable passenger busses" couatl scripting machine crashes when I click "request boarding" afterwards. For the time being I use backup virtuali-files for the airport (I've tested it with LOWI, but couatl crashed also at other airports). Pls provide workaround or fix it.
Thanks
Matthias

Win7/FSX SP2/ Aerosoft scenery addons- all worked ok since I've updated GSX today

virtuali:

--- Quote from: flugmatz on February 12, 2022, 08:08:52 pm ---Win7/FSX SP2/ Aerosoft scenery addons- all worked ok since I've updated GSX today
--- End quote ---

That answers it.

We stopped supporting Windows 7 2 years ago, when Microsoft announced the complete end of support for Windows 7, in January 2020.

Since then, we always said that, due to this, we won't be able to guarantee compatibility with Windows 7 anymore because, every Windows update would in turn update system libraries and tools we need to support the CURRENT OS so, even if it worked for you until now, at a certain point we would release an update that won't run in Windows 7 anymore.

We also changed the system requirements for all our software listed on our website since then so, I'm afraid there's no way now to release a version that would work with Windows 7 anymore, we can't even test it, since no developer in his right mind would still use an OS which has gone completely unsupported for 2 years.

hkhoanguyen:
Hi,

I reinstall GSX Today, however, Im unable to register as I have a black message telling me that couatl64_P3D.exe is not running.

After that, I manually run the couatl64_P3D.exe, enter the serial, click OK and nothing happens, still in trial mode.

I already excluded that exe and addon manager folder into exclusion section of Windows Defender

Cannot run fsdt live update as well, in the events observer there is :


--- Code: ---Application : Couatl_Updater2.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.IO.FileNotFoundException
   à Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain)
   à Couatl_Updater2.Program.Main(System.String[])


--- End code ---

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