Products Support > GSX Support FSX/P3D

Crashing Still with Latest Update

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raam123:
The airport is Luton EGGW parking position 42L (also tested EGSS) all uk2000 airports.
Requested normal boarding it added front and rear staris.
Plane is PMDG Ngxu.

txrace:
Since the latest update, after starting GSX, GSX disappears from the airport with the following error message:

couatl v4.0 (build 4612)
panic log started on Mon Feb 14 04:36:23 2022

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
  File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
{'Airport': 'KFSD', 'Requested assistance services at': 'Parking 11', 'User Pos': (43.588204657127086, -96.73408939505964, 439.967 m, 4.10284 m, 119.43196050492443, 0.01249324157834053, 0.011170106939971447, -0.0002917548941347561, 4.17271187210083, 1.0)}
Traceback (most recent call last):
  File "<string>", line 22, in OnIdle
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
  File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set

Had uninstalled GSX and reloaded and installed from FSDT

Win 11

virtuali:

--- Quote from: txrace on February 14, 2022, 03:00:29 pm ---Since the latest update, after starting GSX, GSX disappears from the airport with the following error message:
--- End quote ---

If you read the previous replies,  we already posted a temporary fix that should solve the crash when boarding stairs move reported in your error log, which should get you going until we'll find a proper fix so, just the FSDT Live Update again to get it.

virtuali:

--- Quote from: raam123 on February 14, 2022, 02:35:42 pm ---The airport is Luton EGGW parking position 42L (also tested EGSS) all uk2000 airports. Requested normal boarding it added front and rear staris.Plane is PMDG Ngxu.
--- End quote ---

I'm sorry but I don't have the scenery, I tried with the default EGGW on a location that uses stairs, with the PMDG NGxu, no issues I could see, see the video:

https://youtu.be/3GtjzBBHBpw

Have you customized that parking ? If yes, how ?

Do you have error logging enabled ? If no, enable it, restart GSX, try again and, if it crashes, send your error log located at:

%APPDATA%\Virtuali\Couatl.LOG

raam123:
Once home will try to send the log file...
Thxl

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