Products Support > GSX Support FSX/P3D

FSDT Live Updater keeps crashing

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virtuali:

--- Quote from: simone.catalano2511 on February 12, 2022, 03:33:39 pm ---As you can see
--- End quote ---

I can only see you disabled the firewall AND you got a message stating that the program couldn't start because EITHER the firewall OR the antivirus might have blocked it.

Since you haven't posted anything about your antivirus settings, I can't possibly say if the problem might be the antivirus. The WHOLE Addon Manager folder must be excluded, not just single executables.

There's a way to log other problems when the program doesn't start:

- open the Notepad and type the following on a new blank file:

logFile=couatl.log

(please note logFile is written beginning with a lower case L and a capital F )

- Save the file as couatl.ini in the %APPDATA%\Virtuali folder

- Run the sim, then exit after the error appears.

- Check your %APPDATA%\Virtuali folder and if there's a Couatl.LOG file there, post its content

- DO NOT copy the file in a message, but use the "Attach" function of the forum to ZIP the log file and Attach it to a post.

If you don't have a Couatl.LOG file, and you are SURE you followed all the previous instructions to the letter, it means the program was prevented to start before it even had a chance to execute a single line of its code. And this can ONLY be caused by:

- The antivirus

- Missing system libraries, caused by missing Windows updates

If, instead, you DO have a Couatl.LOG file, then it's something else entirely, meaning the program started by then it exited for some reason. ZIP it and attached it so I can check it.

simone.catalano2511:
The log
I modified from .log to .txt

rybinpv:
Hi!
Same problem - not working Live Update.

New Windows 10 with last all updates installed. New setup P3D 5.3.17.28160.
Installed Visual C++ Redist 2005-2022.

When I install gsx_p3d4_setup.exe, installed download some files, then setup and (as I remember) must launch Live Update. But installed show end of setup with Exit button.
When I try to launch Couatl_Updater2.exe manually, nothing to do.
I Application Log:
Приложение: Couatl_Updater2.exe
Версия платформы: v4.0.30319
Описание. Процесс был завершен из-за необработанного исключения.
Сведения об исключении: System.IO.FileNotFoundException
   в Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain)
   в Couatl_Updater2.Program.Main(System.String[])

Имя сбойного приложения: Couatl_Updater2.exe, версия: 2.0.2.15, метка времени: 0x62027609
Имя сбойного модуля: KERNELBASE.dll, версия: 10.0.19041.1526, метка времени: 0xd9a6be6b
Код исключения: 0xe0434352
Смещение ошибки: 0x0012b812
Идентификатор сбойного процесса: 0x161c
Время запуска сбойного приложения: 0x01d82020425e8f93
Путь сбойного приложения: D:\Games\Addon Manager\Couatl_Updater2.exe
Путь сбойного модуля: C:\Windows\System32\KERNELBASE.dll
Идентификатор отчета: a24b21db-f37b-4815-b0db-76f01c00f72a
Полное имя сбойного пакета:
Код приложения, связанного со сбойным пакетом:

Контейнер ошибки 1758252192386082930, тип 5
Имя события: CLR20r3
Отклик: Нет данных
Идентификатор CAB: 0

Сигнатура проблемы:
P1: Couatl_Updater2.exe
P2: 2.0.2.15
P3: 62027609
P4: Couatl_Updater2
P5: 2.0.2.15
P6: 62027609
P7: d9
P8: 324
P9: System.IO.FileNotFoundException
P10:

virtuali:
With the limited information I can gather by looking at a Windows error in Russian, it seems you have a problem with .NET, which is making the QLM/Soraco license library failed to register.

You can produce a better log by starting the Couatl_Updater2 manually from the Command line, this way:

- Open a CMD command prompt in the Addon Manager folder.

- Type this Couatl_Updater2 /LOG

After the error, you should see a log.txt file in the same folder. DO NOT POST THIS but, ZIP IT and Attach it to a post so I can look at it.

rybinpv:
I run D:\Games\Addon Manager\Couatl_Updater2.exe /LOG
but log.txt is empty

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