Products Support > GSX Support FSX/P3D
GSX crashes when I upload a new handling logo
alpet:
Hello FSDT,
When I try to upload a new logo (for example, for Krasnodar URKK airport but it does not really matter - it crashes the same way in any airport) I get the attached error.
Also, if you agree to restart GSX after that crash, a customizing menu starts to look weird in terms of choosig basic colors for vehicles.
It used to work perfectly before, and I did not instally any new scenery or aircrafts since that time. And of course I'm running the latest version of GSX.
This is Prepar3D v4.5.HF3 if that makes sense.
Thank you.
Captain Kevin:
I wonder if GSX can even support a logo size that big. The one I have is 1024x256.
alpet:
I have reduced it to 360x90 but it didn't help at all...
virtuali:
The size of your SOURCE .PNG doesn't matter because, regardless how big it is, it will be resized to a maximum of 1024x256. Obviously, it must be 4:1 aspect ratio, so yours is just fine.
After you see the error asking to open the error log, reply No to the question about seeing the error log, and YES to the question to restart Couatl. Then, before doing anything else, choose "Restart Couatl and rebuild the airport cache" and WAIT until you see the message the cache regeneration has completed.
Now you should see your custom texture available in the list of operators (or jetways, if you wanted to use for a jetway).
alpet:
--- Quote from: virtuali on December 26, 2021, 05:06:12 pm ---The size of your SOURCE .PNG doesn't matter because, regardless how big it is, it will be resized to a maximum of 1024x256. Obviously, it must be 4:1 aspect ratio, so yours is just fine.
After you see the error asking to open the error log, reply No to the question about seeing the error log, and YES to the question to restart Couatl. Then, before doing anything else, choose "Restart Couatl and rebuild the airport cache" and WAIT until you see the message the cache regeneration has completed.
Now you should see your custom texture available in the list of operators (or jetways, if you wanted to use for a jetway).
--- End quote ---
Thank you Umberto, it helped. Seems to be a sort of bug though?
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