Products Support > GSX Support FSX/P3D

couatl wont start

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Pilotmatt1:
So one day before I updated GSX for the new update GSX refused to actually start up. It would start to always ask me if I wanted to run couatl in FSX every time I start it. The Addon Manager tab is still there, but when I go to find GSX level 1 it says I need to run the update or reinstall which I've done both without the antivirus on. couatl will only start after I update GSX but only for that first session I load in FSX. After I close it and start again it repeats the issue. Any ideas?

virtuali:
- Configure the antivirus to add the whole Addon Manager folder to the Exclusions list

- Run the FSDT Live Updater again


--- Quote ---couatl will only start after I update GSX but only for that first session I load in FSX.
--- End quote ---

That might also indicate your FSX is running in a wrong Compatibility mode ( like Vista/7/8 on Windows 10, etc. ), either by you, or by another add-on that is not fully compatible with Windows 10, or even by Windows itself, which sets some compatibility settings in registry because FSX crashed from the previous version.

Our updater reset those compatibility settings to their correct value, which might explain why you need to run it.

joaoperalta:
Virtuali, I also do Run the FSDT Live Updater again

Joao Peralta

IngvarM:
Good day! The problem is the following: P3D v5.2, extreme, Win 10 x64 Pro. The antivirus is NOT installed, I have already reinstalled the GSX three times (the first part, since I did not purchase the second). The addons of the simulator menu have all the positions: Couatl settings, Couatl Live Update and GSX. The product is activated through the Addon Manager. When you select Add-Ons - Couatl Live Update - Check Live Update in the menu, the message "The remote server returned invalid data" appears. The GSX process itself is not started by the command Ctrl + F12. Neither from keyboard nor from the simulator menu. The Task Manager has a Couatl Scripting Engine for FSX / ESP process. What interferes with the normal operation of the program?

virtuali:

--- Quote from: IngvarM on September 28, 2021, 11:15:59 pm ---Good day! The problem is the following: P3D v5.2, extreme, Win 10 x64 Pro. The antivirus is NOT installed
--- End quote ---

Are you sure don't have any antivirus installed, not even the default Windows Defender ? That's requires configuration just like any other 3rd party antivirus, if only to speed up loading a lot.


--- Quote ---I have already reinstalled the GSX three times (the first part, since I did not purchase the second).
--- End quote ---

The installer is only one so, you have installed both GSX and GSX Level 2, just the Level 2 will run in Trial, until purchased.


--- Quote ---When you select Add-Ons - Couatl Live Update - Check Live Update in the menu, the message "The remote server returned invalid data" appears.
--- End quote ---

This is only a temporary issue with our notification server, which won't have ANY effect on GSX, just the automatic notification inside the sim. But that doesn't mean "running the FSDT Live Updater", the "Check Live Update" option ( when it works ) will NOT update anything, it will just TELL you if there is an update.

The FSDT Live Updater is an *external* program that has its own Desktop icon and it's run separately when the simulator is not running.

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