Products Support > GSX Support FSX/P3D

Jetways Disoriented When Invoking Dock Sequence **SOLVED**

<< < (6/6)

virtuali:

--- Quote from: Exodus20 on July 19, 2021, 08:10:03 pm ---I haven't done that since my Sim is effectively useless due to this issue (can't even do a pushback).
--- End quote ---

Please clarify: I thought your problem was the jetways, in which way this affects pushback ?


--- Quote ---Which version of SimConnect is required for GSX?
--- End quote ---

In FSX, it requires the FSX:SP2 version, which is the last before FSX:Steam and, of course, it works just fine with FSX:Steam, that is not the problem.

The problem might be another (older) version of Simconnect that has been installed by another add-on and, this is completely unrelated the fact you say NOW you don't have any other add-on, because Simconnect is installed in Windows, and it's not very easy to remove either ( requires removing files in Safe mode ), unless you know how to do it or reinstall Windows from scratch.

When older and newer versions of Simconnect are installed at the same time, sometimes the sim is "stuck" with an older version, even if there's a new one, and this might create problems with add-ons that require the newer version, like GSX.

But again, you should really FIX YOUR REGISTRY FIRST because, as I've said, everything starts from that. Don't waste your time trying to fix anything else, unless you fix your registry that, with FSX:Steam installed "stand-alone" means:

- NO registry keys for FSX:Steam

- FSX registry key ONLY, pointing to the Steam installation folder

gaga006:
Exodus, did you fix it ?

Exodus20:

--- Quote ---FIX YOUR REGISTRY FIRST
--- End quote ---

Confirmed there are no FSX:SE registry settings.  Only FSX.


--- Quote ---I thought your problem was the jetways, in which way this affects pushback ?
--- End quote ---

After attempting to board and/or disembark passengers, since the jetways go bonkers after invoking the docking process, GSX states "Operate jetways requested.  Waiting for other services to complete ()" and hangs there.  Only way out is restart Couatl.  Cannot proceed to board passengers, pushback, refuel, request catering services...nothing.

When invoking the passenger boarding and/or disembark process, the jetway flips out and nothing else happens.  Just have to restart Couatl.

Admittedly, invoking the pushback sequence from the beginning will work; but the jetway is still disoriented when it's invoked.

Exodus20:
I finally decided to try another user profile and launched FSX:SE from that profile.  At least I got my jetways back in the default game.  Probably not got going to re-install the add-on ever again since it blew up my last instance. 

Apparently the fix is to create another user on your PC, log in with a new Windows profile and run FSX:SE without the add-on.  I usually try to leave on a positive note for support on other forum's; but difficult to identify a positive outcome here >:(.

virtuali:

--- Quote from: Exodus20 on October 16, 2021, 03:53:52 am ---Apparently the fix is to create another user on your PC, log in with a new Windows profile and run FSX:SE without the add-on.
--- End quote ---

That confirms the problem was never GSX to begin with, but your messed up registry for FSX:SE.

Creating a new user profile has removed ALL registry entries for FSX and FSX:SE and, the way Steam works, the first time you started the sim under the new user profile, it re-created all the registry keys AS IF you reinstalled it from scratch and, since there were no keys for the original FSX too (it's a new profile...), it correctly detected a "Stand-Alone" mode of operation, and created the only original FSX keys, pointing to the FSX:SE installation.

You must have missed some of the FSX:SE or FSX keys, which is quite easy, since some of them are not in obvious places, like the Wow6432node entry, which is a redirect from HKLM which is used or not depending how UAC was configured at install time.

Navigation

[0] Message Index

[*] Previous page