Products Support > GSX Support FSX/P3D
No Audio devices shown
lchannell:
Hi
I get the following ERROR in GSX with no sound from GSX-Please see attached image
My systems has audio, all working correctly on three different devices.
lchannell:
Further info attached
lchannell:
Did a FSDT live update,
Now I have No GSX in the P3d 5.1
It says I am not registered, when I click register, it still states not registered.
Help please, situation seems to be getting worse - not better.
File attached
virtuali:
--- Quote from: lchannell on May 04, 2021, 05:26:47 pm ---Now I have No GSX in the P3d 5.1
--- End quote ---
First, you haven't said if you have audio now. Not that this has anything to do with registration or activation but, since you jumped from an audio problem to another problem, is not clear if this means the audio works now.
In any case, nothing in the screenshot you posted says anything to do about if you have GSX or not. If with "GSX", you mean the base program. You only posted something telling you don't have the GSX *EXPANSION".
--- Quote ---It says I am not registered, when I click register, it still states not registered.
--- End quote ---
When you click "Register Serial", it surely doesn't say "not registered". It will FIRST ask to insert a serial number and THEN will either say if the registration was successful or not, and surely not with a "not register" message, but with some clear and specific error message.
However, as explained so many times in the forum and the manuals, you should not post questions about orders and activations on the forum because, of course, my next question would have been something about your key or your order, which we cannot obviously share here.
That's why questions about orders and activation should always be made using the support EMAIL.
lchannell:
--- Quote from: virtuali on May 04, 2021, 09:41:31 pm ---
--- Quote from: lchannell on May 04, 2021, 05:26:47 pm ---Now I have No GSX in the P3d 5.1
--- End quote ---
First, you haven't said if you have audio now. Not that this has anything to do with registration or activation but, since you jumped from an audio problem to another problem, is not clear if this means the audio works now.
--- End quote ---
Audio was still NOT working.
--- Quote ---In any case, nothing in the screenshot you posted says anything to do about if you have GSX or not. If with "GSX", you mean the base program. You only posted something telling you don't have the GSX *EXPANSION".
--- End quote ---
It was the same for both GSX and the Expansion
--- Quote ---It says I am not registered, when I click register, it still states not registered.
--- End quote ---
--- Quote ---When you click "Register Serial", it surely doesn't say "not registered". It will FIRST ask to insert a serial number and THEN will either say if the registration was successful or not, and surely not with a "not register" message, but with some clear and specific error message.
--- End quote ---
Sorry, it had the serial pre populated (both GSX and the expansion) and when I clicked Register Serial no message was displayed. Within the application it continued to state 'Not Registered'
--- Quote ---However, as explained so many times in the forum and the manuals, you should not post questions about orders and activations on the forum because, of course, my next question would have been something about your key or your order, which we cannot obviously share here.
That's why questions about orders and activation should always be made using the support EMAIL.
--- End quote ---
Fair point. I was not discussing the key, simply stating the application was not doing what it was meant to do.
In the end, I re downloaded and re installed both GSX and GSX expansion. This resolved the audio and the registration issue.
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