Products Support > GSX Support FSX/P3D

GSX, Couatl & Addon Manager not showing up in P3Dv4.5

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barrytitchen:
Hi, Further to my earlier post and recent posts here from others, I also use Bullguard so there may be a link here; however, I'm nervous about uninstalling it at this stage. I find it interesting that the FSD team has not said anything on this yet!
BJT

virtuali:

--- Quote from: barrytitchen on March 31, 2021, 11:42:57 am --- I find it interesting that the FSD team has not said anything on this yet!
--- End quote ---

Because the problem has been already discussed so many times and, there's just nothing we can do on our side, since the program works perfectly provided:

- Your antivirus is not mistakenly blocking it, so you must add the whole Addon Manager folder to the antivirus exclusion list. DO NOT "turn off" the antivirus, we never suggested to do that, both because it's not required, but mostly because most antivirus are not really "turned off", because the low-level service is always running so the solution is not to turn it off, but to add the whole Addon Manager folder to the A/V Exclusions.

- Your firewall is not mistakenly blocking our Live Updater, so you don't get the latest version. This is usually a combination of the antivirus problem: the antivirus might block some files and let pass others, or the firewall might block everything ( so you are stuck with an old version) causing a mixup of new and old files that will likely result in the software not loading.

- Some of your Windows libraries might be outdated. Our Live Update obviously installs all the required runtimes, but sometimes they don't work UNTIL THE NEXT REBOOT.

Ray Proudfoot:
Hi Umberto. My P3Dv5 install was fine this morning. I flew a circuit around Zurich and all was well.

I don’t have a third party anti-virus. Defender is fine for me. I have added Addon Manager to the exclusion list this morning. It will take a few days to establish if that has done the trick.

barrytitchen:
Hi, many thanks FSD Team for getting back to me. I'll continue working the problem as I have done all the actions recommended in this forum. Flying without the realism of GSX2 is just not the same for me. Regards, BJT

Ray Proudfoot:
Hi Umberto, since adding Program Files(x86)\Addon Manager to my exclude list for Windows 10 scanning everything has been fine.

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