Products Support > GSX Support FSX/P3D

GSX, Couatl & Addon Manager not showing up in P3Dv4.5

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red5ive:
Umberto,

What you describe above is precisely what I did to generate the log file that I attached to my original post.

I will y it again, but I suspect it will yield the same result.

red5ive:
As I suspected, running P3D again produces an identical Couatl.log file to the one I originally posted.

For the sake of clarity, I would just reiterate the issue as I see it.

I was running a P3D session with GSX working normally when I recieved notification of a live update being available. I therefore exited P3D and ran the live update.

When I ran P3D again after the update, GSX was no longer available in the Add-ons menu.

Ever since the update, every time I run P3D a critical event is logged in the Windows 10 Reliabilty Monitor. The Critical Event description is attached to this post.

If there is any further information I need to provide to assist in solving the problem please let me know.

virtuali:
- Configure the antivirus to exclude the whole Addon Manager folder

- Run the FSDT live Update again after the antivirus has been properly configured.

- Sometimes a Windows restart might help, in order to complete an update of the VC++ runtimes required by Simconnect, P3D and GSX.

red5ive:
My antivirus was already set up to exclude the whole Addon Manager Folder, but I have run the live update again and rebooted to complete the update of the VC++ runtimes.

GSX still does not appear in the Add-ons menu of P3D and the Couatl log file is unchanged.

However, I did notice that the Windows Reliability Monitor Technical details for the Couatl APPCRASH (Seee attached) refered to a WERInternalMetadata.xml file. I believe that this file is related to Graphics Card driver issues but I cannot locate this file on my system.

My Graphics card is an NVIDIA RTX2070 and the driver version is 27.21.14.5751.

red5ive:
I have just noticed an earlier post from joe91 suggesting deletion of files in ProgramData\Virtuali\Couatl\prepar3dv4.

I do not have a Virtuali folder in my ProgramData folder. Could this be part of the problem?

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