Products Support > GSX Support FSX/P3D

No animated passengers or crew boarding/deboarding

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JohannJ2019:
Hello guys,
I have noticed that when boarding or deboarding at stands located very close to terminal buildings but without jetways, I cannot see animated passengers. In real life passengers walk to/from the terminal without the need of using a bus. Is there any way to fix that? Thanks

Captain Kevin:
Just to confirm you do have GSX Level 2? You didn't specify this.

JohannJ2019:
Sorry about that. Yes, GSX L2

virtuali:
Is GSX L2 Active ( not in Trial ) ?

JohannJ2019:
It's activated. It works perfectly on stands with jetways, it works perfectly on remote stands(incl.cargo stands). The issue is when the stands (without jetways) are close to the terminal building. For example: EHAM stand H1,2,3,4 those stands are very close to the building. In real life passengers should reach the terminal or the aircraft on feet, no bus is needed. In situations like this GSX is not showing passengers. BIKF airport stand 10 is also very close to the terminal building and no jetway there(in real life pax walk from aircraft into the terminal and no bus is needed).

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