Products Support > GSX Support FSX/P3D

GSX Issue after last update

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Nap Qdr:
Hey guys,

I purchased GSX and the expansion level 2 a while back and it was working really good and properly, but after the last update, that I did today, the GSX menu is not showing up on my Addons Menu.
I only can see the Addon Manager menu and when I open it up, shows that my GSX is in trial mode. I tried to re activate it with my codes, but when I click on Register Serial Number, it pops up a message saying that my antivirus has blocked the addons and I have to add it as an exclusion. the funny thing is I dont even have an antivirus, I'm running on Windows 10 and the Windows Security doesnt even show it as an unsafe or threat. Anyway, I added the file as an exclusion on Windows Security and I re-install the addon, and still is not working. I can't see it on my menu so I can't pop up the ground services actions menu and I tried to click on register serial number again to reactivate it and it keeps on showing the same message.
Please help me

virtuali:

--- Quote ---I added the file as an exclusion on Windows Security and I re-install the addon, and still is not working
--- End quote ---

You must add the WHOLE Addon Manager folder, not just a file, to the Antivirus Exclusions. Do that, and run the FSDT Live Update again.

Nap Qdr:
Im sorry, thats what I did, I added the whole folder, not the file but is still not working.
Thats what I meant

Nap Qdr:

--- Quote from: virtuali on October 01, 2020, 01:07:37 pm ---
--- Quote ---I added the file as an exclusion on Windows Security and I re-install the addon, and still is not working
--- End quote ---

You must add the WHOLE Addon Manager folder, not just a file, to the Antivirus Exclusions. Do that, and run the FSDT Live Update again.

--- End quote ---

How can I downgrade the app? It's not working...... and I use it to record my videos for my channel.
Please I need help

hud11:
I have the exact same problem. I thought at first that it was because I moved to a new computer, but I remembered that I had already used GSX in the new computer. It might be therefore the problem with the update.

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