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Internal Protection Error, please contact to author!
colinm44:
A couple of weeks ago Live Updater gave the error message "Internal Protection Error, please contact to author!"
So I uninstalled all fsdt programs and reinstalled with fresh download from scratch. When it got to installing Live Update I get the error above. I also tried the following:
1. Removed \Documents\GSX_Installer
2. Excluded all directories that are used by fsdt from antivirus
3. Turned off anti-virus (Sophos Home).
Tried re installing after all that and get the same error when trying to install Live Update.
Any help would be appreciated. thanks.
Colin
virtuali:
I'm sorry, but I cannot reproduce this. The only thing that can *possibly* cause this is the antivirus.
- Be sure, 100% sure, and totally sure you add the whole "Addon Manager" folder to the antivirus Exclusions list.
- If you are running more the one antivirus ( for example Windows Defender and a 3rd party one ), be sure you do the exclusion in BOTH products.
- Some antivirus don't really stop interfering, even if they seem to be turned off. I've experienced this first time several times on user's system: the antivirus was turned off, but its low-level service was still running in the background and was still interfering, and the only way to know that was to check the antivirus log and the only way to fix this, was to uninstall the antivirus and switch to a more reliable one.
colinm44:
Thank you, I have excluded every known folder that fdst uses including \addon manager. Further investigation with my antivirus solution reveals that I have to "Add a local exclusion". This involves creating a local exclusion to individual files (no directories). Can you tell me which files in particular I would need to exclude? Im guessing the 1st one would \Addon Manager\couatl\couatl.exe
Thanks for your help.
Colin
virtuali:
--- Quote from: colinm44 on September 15, 2020, 12:59:29 pm ---This involves creating a local exclusion to individual files (no directories). Can you tell me which files in particular I would need to exclude? Im guessing the 1st one would \Addon Manager\couatl\couatl.exe
--- End quote ---
I'm sorry but, if your antivirus doesn't allow you to exclude folders, I strongly suggest to switch to a more reliable one, since excluding folders is a crucial feature that should always be available, and it's available even in the default Windows Defender.
No, Couatl.exe is not enough. You must exclude the whole folder and if your antivirus doesn't allow you to do that in one step, try to exclude at least all the executable files, which is all the .EXE files and all the .DLL files. There are hundreds of them in the Addon Manager folder, if you look recursively.
You might try adding the two Couatl_Updaters ( 1 and 2 ) .EXE only, as a start.
colinm44:
Thanks for your input. The antivirus I use has a very advanced module that some programs are not compatible with it. Of course it has the folder exclusions for scanning etc. So for those programs that are not compatible with the advanced antivirus I have to do what they call a local exclusion.
This must have happened during one of your latest updates. Who knows why.
It's only happened once before with an addon during installation and I had to do a local exclusion. The author said that he uses a new type of installer that tries to make changes that are not normal. Probably antipiracy stuff. But we as paying subscribers always seem to get caught in the middle.
Anyway, I have it all working now and it was the couatil.exe file.
p.s. I wouldnt trade my antivirus app for anyother :) ;D
Thanks again for your help, keep up the good work.
Colin
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