Products Support > GSX Support FSX/P3D

Unable to install GSX (Addon Manager missing in P3D Add-Ons Menu)

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stevenlau48569:
Dear Developers,

    Recently, I had upgraded into a new PC. When i tried to install GSX , the installer was showing (Status: Connecting) and it was unable to install. I had tried turning off the anti-virus software completely, even uninstalling it, turning off Windows Firewall, but still the installation was unsuccessful. Then, i tried to use another PC to install the GSX software and i was able to extract the GSX_Installer file. Then, I transferred the data inside the GSX_Installer into my new PC. And i was able to install GSX to my new PC. But, when i open P3D. Addon Manager and couatl scripting engine were missing in the P3D Add-ons menu.
    I am looking forward to your reply soon ! Thank You !

Best regards,
Steven

virtuali:
The first PC couldn't connect because of the firewall or the antivirus, which seems to be confirmed that, with another PC, you could download the installer. However, the installer is supposed to run the Live Update at the end so, it's not clear from your post if the Live Update worked on the PC that couldn't run the installer.

stevenlau48569:
My new pc is able to run fs live update. But still the Addon Manager did not show up in my P3D Add-Ons menu.

virtuali:
Try running the installer again after a Windows restart, and restart Windows again after you run the Live Update, before running the sim for the first time.

stevenlau48569:
The Addon Manager is still missing. I had reinstalled the whole GSX software following the steps above. The Live Update program stopped performing at steps 152 of 372 and suddenly the update was completed. Here the words shown when the Updater is running.

Checking if Visual Studio 2013 Runtimes x86 is required (don't worry, if it's already installed or you already have a new version, it won't be reinstalled or downgraded).
DOWNLOADING Visual Studio 2013 Runtimes x86 files
DOWNLOADING file C:\Users\steven\AppData\Local\Temp\vcredist_2013.zip.001
CREATING Visual Studio 2013 Runtimes x86 .ZIP archive
Removing temp file C:\Users\steven\AppData\Local\Temp\vcredist_2013.zip.001
EXTRACTING Visual Studio 2013 Runtimes x86 .ZIP archive
Removing temp file C:\Users\steven\AppData\Local\Temp\vcredist_2013.zip
Problem Access to the path 'C:\Users\steven\AppData\Local\Temp\vcredist_x86.exe' is denied. removing the Visual Studio 2013 Runtimes x86 installer from the Temp folder, usually caused by the antivirus, you can ignore this.
Checking if Visual Studio 2005 Runtimes x86 is required (don't worry, if it's already installed or you already have a new version, it won't be reinstalled or downgraded).
DOWNLOADING Visual Studio 2005 Runtimes x86 files
DOWNLOADING file C:\Users\steven\AppData\Local\Temp\vcredist_x86_6195.zip.001
CREATING Visual Studio 2005 Runtimes x86 .ZIP archive
Removing temp file C:\Users\steven\AppData\Local\Temp\vcredist_x86_6195.zip.001
EXTRACTING Visual Studio 2005 Runtimes x86 .ZIP archive
Removing temp file C:\Users\steven\AppData\Local\Temp\vcredist_x86_6195.zip
Checking if Visual Studio 2015-2019 Universal Runtimes x64 is required (don't worry, if it's already installed or you already have a new version, it won't be reinstalled or downgraded).
DOWNLOADING Visual Studio 2015-2019 Universal Runtimes x64 files
DOWNLOADING file C:\Users\steven\AppData\Local\Temp\vc_redist.zip.001
CREATING Visual Studio 2015-2019 Universal Runtimes x64 .ZIP archive
Removing temp file C:\Users\steven\AppData\Local\Temp\vc_redist.zip.001
EXTRACTING Visual Studio 2015-2019 Universal Runtimes x64 .ZIP archive
Removing temp file C:\Users\steven\AppData\Local\Temp\vc_redist.zip
Checking if Visual Studio 2015-2019 Universal Runtimes x86 is required (don't worry, if it's already installed or you already have a new version, it won't be reinstalled or downgraded).
Completed

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