Products Support > GSX Support FSX/P3D

GSX Crash on P3DV5 **SOLVED**

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virtuali:

--- Quote from: RVxSpeed on June 02, 2020, 01:56:22 pm ---The crash happens when GSX switches off & releases it's service.
--- End quote ---

Again, nothing proves the *cause* is GSX. If it was, it would crash for everybody, but nobody has reported this. It might simply because at that time, something else is happening. I see your sound stuttering while it was crashing but GSX is not obviously using the audio card just to turn off its objects.


--- Quote ---I am not using many addons here.
--- End quote ---

Sure you are. You are using a 3rd party airplane, a 3rd party airport, a 3rd party flight planner, and a 3rd party online plugin ( IVAO ), those are the only ones that were obvious from the video.


--- Quote ---There are lots of people having CTD because of this.
--- End quote ---

I don't see anybody else reported it in the only place that would be useful. If they do, we might check what other add-ons they have and see if the problem is really caused by GSX.


--- Quote ---My statement is plain & simple. If i don't run GSX i don't get CTD. If i run GSX the simulator crash. Please fix this.
--- End quote ---

No, it's not simple. Correlation is NOT causation.

You have a crash when using GSX but, that doesn't mean it's caused by GSX. It might simply caused because, with GSX in COMBINATION with some other add-on, there might be issues that are not GSX's fault that is causing a crash in the sim, which are misleading you it's "caused" by GSX.

The only thing you should do, if you really think the cause is GSX, is:

- Disable ALL add-ons. Proper P3D addons are extremely easy to disable, since they appear in the Options->Add-on menu and can be disable without uninstalling them. Leave JUST the FSDT Addon Manager there, and nothing else.

- If you have other non-compliant add-on that still use the legacy dll.xml/exe.xml method, you must edit these files to add them, or uninstall them.

- Use GSX with a default airplane, on a default airport.

RVxSpeed:
So just to make it clear you are not going to do anything about it even though i have solid prove. Yes maybe there is a conflict between an addon & GSX. The sound sutters if i use GSX service. If i don't run GSX service i don't get sound stutter. Still you are asking a lot of things to a PAID customer for a problem that is with your product. A good developer never approaches like this. Instead of asking me or customer why don't you run the test by yourself & i am sure it will crash. I have already posted this issue in social media & i can confirm I AM NOT THE ONLY ONE WHO IS HAVING THIS EXACT SAME ISSUE. I have found at least 3 reports. It's not also PMDG aircraft either. There is also report of Aerosoft A320.

RVxSpeed:
Also you are having less compaint or no complaint at all is because people still thinks that P3D V5 is still no much unstable that it might be the actual simulator itself. So they didn't even bother try to use without GSX & check if they can HAVE CRASH FREE FLIGHT WITHOUT USING A PRODUCT WHICH DEV DOESN'T SUPPORT.

virtuali:

--- Quote from: RVxSpeed on June 02, 2020, 02:51:41 pm ---So just to make it clear you are not going to do anything about it even though i have solid prove.
--- End quote ---

The issue is, you have NOT any solid prove GSX is the cause of the problem.


--- Quote ---I have already posted this issue in social media & i can confirm I AM NOT THE ONLY ONE WHO IS HAVING THIS EXACT SAME ISSUE. I have found at least 3 reports. It's not also PMDG aircraft either. There is also report of Aerosoft A320.
--- End quote ---

Posting "on social media" is totally useless. This is the one and only place to post reports so, as I've said, if other users have similar problems, they should post here, and we'll of course asking to test in the only what that makes sense to test:

- Testing with ONLY GSX running. If this first test will go well ( I'm fairly sure it will ), we can assume the problem is not GSX alone, but a possible conflict with another add-on.

- If the above is the case, the next step in the test would be adding other add-ons, one by one, until the conflicting one is found.

virtuali:

--- Quote from: RVxSpeed on June 02, 2020, 03:02:23 pm ---Also you are having less compaint or no complaint at all is because people still thinks that P3D V5 is still no much unstable that it might be the actual simulator itself.
--- End quote ---

And that's precisely why you cannot also say *for sure* the problem is "caused" by GSX, or there's anything we can or should fix.


--- Quote ---So they didn't even bother try to use without GSX & check if they can HAVE CRASH FREE FLIGHT WITHOUT USING A PRODUCT WHICH DEV DOESN'T SUPPORT.
--- End quote ---

The product is obviously supported but, until you can show evidence that GSX is causing a crash on the sim alone with no other add-ons loaded, it's impossible to say GSX is the cause.

Awaiting for your test with zero add-on now. As I've said, it's fairly easy in P3D to turn off everything without uninstalling.

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