Products Support > GSX Support FSX/P3D
Having to reactivate GSX again and again and again
virtuali:
--- Quote from: MagisterMilitum on December 02, 2019, 07:03:45 pm ---I enter my serial/license key that I use to register the serial, and the following messages are given to me.
--- End quote ---
I can only see the message that says it's contacting the activation server, not what happens afterwards.
--- Quote --- Entering my e-mail address results in a "customer not found" message.
--- End quote ---
This is normal. Our software doesn't support direct activation through email, and nowhere we said it does. We always instruct to insert your activation key, and nothing else, and that's the only one that works.
In any case, continuing on this forum is useless, because we would have to share private details about your order. I replied to you at first, because it seems you were able to activate normally, but the activation simply didn't stay.
Now, it seems you are no longer able to activate so, it's best if we continue this by email, so we can check your keys, your orders, etc.
MagisterMilitum:
Whom exactly must I contact for this? I tried to send e-mails through these forums and the fsdt main site, no one has responded in a week.
virtuali:
--- Quote from: MagisterMilitum on December 07, 2019, 07:34:54 pm ---Whom exactly must I contact for this? I tried to send e-mails through these forums and the fsdt main site, no one has responded in a week.
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That's not true. You have been CONSTANTLY followed up in this very thread, which went on for two pages. You only sent ONE email yesterday in out of office hours, on a Friday, so you just cannot expect an immediate reply during a weekend.
So no, it's not true that " no one has responded in a week", to the one and only email you sent, you'll be obviously replied to as soon as possible, considering the weekend.
ebaez12:
Has anyone found the solution to this? Ive reinstalled GSX again and still have the same problem.
pilot53:
I have the same problem. Its with certain airports it seems. I hate that stupid addon manager and can't wait for fs2020 so i can ditch it forever.
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