Products Support > GSX Support FSX/P3D
Having to reactivate GSX again and again and again
MagisterMilitum:
--- Quote from: virtuali on November 23, 2019, 01:49:39 pm ---
--- Quote from: MagisterMilitum on November 23, 2019, 05:13:21 am ---and restarted the sim before beginning a second scenario. Then GSX reverts back to being inactive and in trial mode.
--- End quote ---
With "inactive", you mean it's not working at all, not even in Trial ( the Trial airports ? ). If this is the case, then your problem doesn't anything to do with activation, it's just that Couatl on the 2nd session didn't start for some reason, so the Addon Manager indicated "Trial", because the Addon Manager doesn't do anything to check the license, it asks Couatl and, if it's not there, it will always say "Trial".
--- End quote ---
Yes, the trial airports are working. That is what I meant by saying "inactive". Let's say that I start the sim and register the serial through add-on manager. I can activate it, and trial mode goes away with that. Then anytime I start a new scenario, trial mode once again is in effect, and I have to register through add-on manager again to have GSX furnish services. For some reason, the software does not recall that the serial has been registered for subsequent, new sessions.
--- Quote ---A most common reason why Couatl doesn't start on a 2nd session, it's because you started a new one too quickly after the previous one. Even if the program icon has disappeared, it will take a bit more before the simulator has closed all the program it started, and this will take more, the more add-on you have that must be sent notifications to close, and it will take even more if your system is stressed by too many add-ons and too high-settings, and it will take even more if you don't have lots of RAM.
If you want to get a feeling how much it takes to REALLY close the sim in your system, try to open the GSX Control Panel while the sim is running, and keep an eye on the button that says "Waiting for the sim to close". Exit the simulator, and notice how long it takes for the button to become available to Compile. THIS is when is absolutely safe to restart a new session.
--- End quote ---
This could be a possibility that the system is too stressed, but I checked the control panel after I shut the P3D off and it indicates that it is ready to compile fairly quickly thereafter.
virtuali:
--- Quote from: MagisterMilitum on November 23, 2019, 10:28:51 pm ---Yes, the trial airports are working. That is what I meant by saying "inactive".
--- End quote ---
Ok, so you can scratch everything I said about waiting to close, etc., because it's seems GSX is working normally, just in Trial.
--- Quote ---For some reason, the software does not recall that the serial has been registered for subsequent, new sessions.
--- End quote ---
Something in the simulator Compatibility settings can also cause this. Not necessarily the simulator itself, but even another add-on that runs in some kind of Compatibility setting, might force the OS to activate the compatibility mode, which reroutes lots of registry read/write, which might possibly affect the activation, which is stored in the registry.
Something you might also try is:
- Create a new user account in Windows
- Install GSX into that account, and see if the activation stays. If it does, it might be related to issues with permissions in your other account.
MagisterMilitum:
I will give it a shot and see how it goes. By the way, when I installed the software it did not give me the option of installing it in either P3D, X-plane or FSX. I found this somewhat odd Is this normal?
virtuali:
--- Quote from: MagisterMilitum on November 24, 2019, 07:14:43 pm ---I will give it a shot and see how it goes. By the way, when I installed the software it did not give me the option of installing it in either P3D, X-plane or FSX. I found this somewhat odd Is this normal?
--- End quote ---
- X-Plane is not supported.
If it's the 64 bit installer, it's normal it wouldn't install in FSX, because it only supports P3D4, and only from version 4.4 and up. If the problem was the P3D4 version too old, an indication in the installer will said so.
MagisterMilitum:
Just an update since it has been a couple of weeks...I had no luck working the program through a separate user account.
I took a couple more screenshots which might shed further light on where the problem truly lies. Occasionally after I register the serial, the add-on manager asks me to input my license. This request (as seen in the screenshots) happens perhaps one out of every six attempts at registering my serial through the add-on manager. I enter my serial/license key that I use to register the serial, and the following messages are given to me. Entering my e-mail address results in a "customer not found" message.
A few questions of mine are: should the license key and the activation key be the same? I was given a license key upon purchase, but no activation key.
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