Passengers shown going through the jetway roof.

[Hauer]

Hi, seeking advise how to resolve incorrect passenger height when walking through jetways. Noticed that they walk at the incorrect jetway floor height thus appearing through the top of the jetway.
Thanks in advance.
Regards,
Herman

[virtuali]

Not possible to say anything without a proper report indicating the airport used, the gate used, if you are using a custom airport profile, if the scenery uses SODE jetways or not, everything.-

[Hauer]

Thanks for responding, Umberto.

The airport is Sjarjah International Airport V5 created by MSK, gate 8.
Gate 8 is a SODE jetway.

GSX ini profile:

[general]
afcad_path = C:\Users\herma\Documents\Prepar3D v5 Add-ons\MSK - Sharjah International airport V5\MSKSharjahAirport\scenery\OMSJ_ADE.bgl

[gate 8]
nopassengerstairs = 0
nopassengerbus = 0
nopassengerbus_deboarding = 0
ignoreicaoprefixes = 0
ignorepreferredexit = 0
snapleftpushbackpos = 0
snaprightpushbackpos = 0
undergroundrefueling = 1
dontcreatejetways = 0
disablepaxbarriers = 0
disablepaxbarriers_deboarding = 0
parkingsystem = Marshaller
hasjetway = 1
pushback = 3
pushbacktype = 0
pushbackaddpos = []
pushbacklabels = Nose Right/Tail Left (LEFT)|Nose Left/Tail Right (RIGHT)
maxwingspan = 46.0
radiusleft = 23.0
radiusright = 18.4
gatedistancethreshold = 25.0
loadertype = 3 3 2
airlinecodes =
type = 9
passengerpaththickness = 2.5
passengerpaththickness_deboarding = 2.5
walkertype = GsxJetwayPassenger
walkerpaththickness = 2.5
walkerloopstart = 0
usercustomized = 1
jetway_pos = 25.3235557769212 55.5190033281483 382.470001220703


XML file:

<!-- Created by SODE Placer (c) Jeffrey Staehli -->
<SODE>
   <Stand AfcadICAO="OMSJ" AfcadGateName="GATE" AfcadParkingNumber="3">
      <!-- StandLocation;25.322238765656948;55.52195057272911;211.7086639404297;23.0-->
      <SimObject Name="Jetway 1 GATE 3">
         <Placement Lat="25.3219091245" Lon="55.5219991848" Alt="0.0#AGL" Hdg="169.7"/>
         <Model SimTitle="MSK_OMSJ_Jetway" StaticSimTitle="MSK_OMSJ_Jetway_Static">
            <Jetway InitialState="50;70;70;0"/>
         </Model>
      </SimObject>
   </Stand>
   <Stand AfcadICAO="OMSJ" AfcadGateName="GATE" AfcadParkingNumber="4">
      <!-- StandLocation;25.32248217612505;55.52135020494461;212.67010498046878;23.0-->
      <SimObject Name="Jetway 1 GATE 4">
         <Placement Lat="25.3222497955" Lon="55.5214179237" Alt="0.0#AGL" Hdg="171.6"/>
         <Model SimTitle="MSK_OMSJ_Jetway" StaticSimTitle="MSK_OMSJ_Jetway_Static">
            <Jetway InitialState="50;70;70;0"/>
         </Model>
      </SimObject>
   </Stand>
   <Stand AfcadICAO="OMSJ" AfcadGateName="GATE" AfcadParkingNumber="5">
      <!-- StandLocation;25.322851315140724;55.52078336477279;211.91952514648438;23.0-->
      <SimObject Name="Jetway 1 GATE 5">
         <Placement Lat="25.3225893997" Lon="55.5208337211" Alt="0.0#AGL" Hdg="171.9"/>
         <Model SimTitle="MSK_OMSJ_Jetway" StaticSimTitle="MSK_OMSJ_Jetway_Static">
            <Jetway InitialState="50;70;70;0"/>
         </Model>
      </SimObject>
   </Stand>
   <Stand AfcadICAO="OMSJ" AfcadGateName="GATE" AfcadParkingNumber="6">
      <!-- StandLocation;25.32316278666257;55.52018702030182;212.4700012207031;23.0-->
      <SimObject Name="Jetway 1 GATE 6">
         <Placement Lat="25.3228778442" Lon="55.5202639538" Alt="0.0#AGL" Hdg="172.4"/>
         <Model SimTitle="MSK_OMSJ_Jetway" StaticSimTitle="MSK_OMSJ_Jetway_Static">
            <Jetway InitialState="50;70;70;0"/>
         </Model>
      </SimObject>
   </Stand>
   <Stand AfcadICAO="OMSJ" AfcadGateName="GATE" AfcadParkingNumber="7">
      <!-- StandLocation;25.323479622602463;55.51959425210953;212.98542785644528;23.0-->
      <SimObject Name="Jetway 1 GATE 7">
         <Placement Lat="25.3232268986" Lon="55.5197202202" Alt="0.0#AGL" Hdg="177.9"/>
         <Model SimTitle="MSK_OMSJ_Jetway" StaticSimTitle="MSK_OMSJ_Jetway_Static">
            <Jetway InitialState="50;70;70;0"/>
         </Model>
      </SimObject>
   </Stand>
   <Stand AfcadICAO="OMSJ" AfcadGateName="GATE" AfcadParkingNumber="8">
      <!-- StandLocation;25.32380752265453;55.51901534199715;212.4700012207031;23.0-->
      <SimObject Name="Jetway 1 GATE 8">
         <Placement Lat="25.3235653038" Lon="55.5191410823" Alt="0.0#AGL" Hdg="180.4"/>
         <Model SimTitle="MSK_OMSJ_Jetway" StaticSimTitle="MSK_OMSJ_Jetway_Static">
            <Jetway InitialState="50;70;70;0"/>
         </Model>
      </SimObject>
   </Stand>
</SODE>

SimObjects files:
jetway
[General]
type = A
has_stairs = true

[Dimensions]
root_floor_height = 3.00608
root_bridge_offset = 1.37409
mouth_offset = 2.23641
leg_offset = 3.44512
wheel_radius = 0.375607
stair_length = 6.19232
stair_offset = 2.048
hood_movable_height = 1.92088
hood_width = 2.75818

[Range_Limits]
bridge_length = 14.5999, 22.9185
root_sweep = -90.0, 90.0
bridge_dip = -9.70979, 5.11024
head_sweep = -50.0, 80.0
leg_length = 2.02053, 4.95845

[Time_Parameters]
root_rotation_time = 36
bridge_extension_time = 12


Am using P3Dv5.4 with satellite imagery of the UAE created by MatthiasKNU /FSDeveloper.
Mesh - Pilots FS Global Ultimate.
PC platform Windows 11 Pro.

Thanks & regards,
Herman

[anirbinna]

I am also having the same issue but with VABB by Project Max . Happens with all A gates