Products Support > GSX Sharing area - Scenery Configs

secure connection failed

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gsumner:
Cant download the bunch of files links.

Always get an error. Is there a problem

Graham

virtuali:
Turn off every firewall or antivirus that might interfere with the download.

gsumner:
That's madness my ISP is blocking it!

Graham

virtuali:
Tell your ISP we host our files on Amazon, so it won't make any sense they would block the download. If they'll try to say a defective antivirus they use had detected "dangerous" content, tell them we use the following industry-standard, to prevent false positive detection:

- Our own Authenticode digital signature, to sign all our executables.

- The additional IEEE standard "Taggant" signature for our executables, which is explicitly designed to prevent false positives.

So, from our point of view, we follow all recommended standards to prevent false positive detection but, unfortunately, not all antivirus/firewall software (including the one installed on servers) are able to follow their own recommendations  against false positives.

gsumner:
My provider is British Telecom and I'm actually an Amazon prime member and go on Amazon daily. I've tried 3 browsers a tablet and a phone. The only way I can get to the files is through a VPN. I've downloaded from you before many times. Something is against me using those links. I'm puzzled.

Graham

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