Products Support > GSX Support FSX/P3D
No passengers deboarding?
virtuali:
Please clarify. Are you saying that passengers deboard as soon as GSX starts or it's restarted, but not after doing another operation, like a previous boarding, for example ?
FlyHardiQ:
So for example i came in from Muscat into Doha, parked on stand and then requested deboarding, the baggage carts have arrived, and they have unloaded the baggage, and then the shuttle bus comes in to pic the pax up, the shuttle opens up the door, but the pax do not deboard the aircraft they just stand into each other as shown in the image, but then I pressed "reset position" in GSX menu, and gsx unloads as usual, after that I request for deboarding again same stuff, but this time the pax deboard into the shuttle as it should happen.
FlyHardiQ:
I can confirm this since I am not the only one, it is also happening with many more people..
virtuali:
--- Quote from: FlyHardiQ on September 08, 2018, 03:59:10 pm ---I can confirm this since I am not the only one, it is also happening with many more people..
--- End quote ---
I'm not denying it can happen.
I only ASKED if this is how it's possible to reproduce it because, it's a very different thing (and a totally different investigation process on our side), saying "deboarding doesn't work", or saying "deboarding doesn't work only on arrival".
FlyHardiQ:
To reproduce-
1. Do a flight from A to B with gsx Catering, and boarding. (FSLabs a319) (Passenger density in GSX "very dense")
2. When you reach at B park up at a stand which does not have jetways
3. Request gsx for deboarding after turning engines off
4. wait for the baggage to unload and the shuttle bus to arrive and to open it's doors
5. go inside the cabin of the aircraft and check if the passengers are piling up or not..
for me the pax were piling up and not de-boarding. so i reset gsx's position and entered in my ZFW agin in the aircraft and requested for deboarding after which the pax started to de baord the a/c hope this helps..
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