Products Support > GSX Support FSX/P3D
GSX+P3DV4+QW787 Refueling Issue
Fragtality:
--- Quote from: mseder ---"with one Truck-Trip, since it was on a Gate with Underground Fuel"
So then. my case was not tested. Well I assume that the functionality should work for any situation.
--- End quote ---
You're right, my Bad ^^
But yeah, you can assume it (should) work - tested it just now without Underground Fuel, with the Settings Umberto posted under his Video. Although: I have "Always refuel progressively" DISABLED since that is the Recommendation from FSLabs. Selected 100% in the Dialog, got 105.6kgs (which is exactly right for my modified aircraft.cfg)
So basically it should work for you too! When it doesn't: maybe the Logs from GSX (from when it happened) could help?
mseder:
"your statement of not being able to Disable it."
That must be a misunderstanding, I'll never meant that any checkbox is untickable or something like that.
With my words "disable the 787" I mean the plane config and if "Show FSX Fuel & Cargo..." which, if it's disable blocks my scenario entirely, an out of scope solution which I have zero interest in being enlighten of.
"Because, the whole procedure in your point #2, seems to indicate a perfectly working GSX refueling."
All the seven points is my desired scenario.
Points 1-3 always works while 4-... is unpredictable and the reason for this case/thread.
I'll say it again, GSX doesn't send trucks EVERY TIME so that the refueling can be completed.
Your video looks good, this happen sometimes and sometimes not to me, so the video doesn't prove more than I've experienced myself. Again, it's the uncertainty of not having a second truck doing the job EVERY TIME that this is all about, probably told up to 10 times by now.
Your settings are exactly according to mine (see post #31). (including time rate)
So now we're standing on the same square, that's good.
With 2 different results, not good.
For the record I'm running FSX not prepare 3d, could that explain it?
virtuali:
--- Quote from: mseder on February 02, 2022, 02:33:23 pm ---"your statement of not being able to Disable it."
That must be a misunderstanding, I'll never meant that any checkbox is untickable or something like that.
--- End quote ---
I never assumed you meant that. I correctly assumed you meant you can't USE the option in its Disabled mode and THAT'S doesn't make any sense because, as I've said so many times, it's IMPOSSIBLE the "fuel stops" ( as you said ), when GSX is NOT refueling.
--- Quote ---With my words "disable the 787" I mean the plane config and if "Show FSX Fuel & Cargo..." which, if it's disable blocks my scenario entirely, an out of scope solution which I have zero interest in being enlighten of.
--- End quote ---
That you never had any interest to learn, was abundantly clear because if you did, you would understand that, with that option Disabled ( which I guess correctly what you meant, it seems ), the refueling will happen REGARDLESS OF GSX, as if there wasn't any GSX to begin with. So, whatever "scenario" you are envisioning, it's impossible that option in GSX would hinder it.
That's why it doesn't make any sense keep discussing about supposed "GSX bugs" in the refueling, when GSX is NOT refueling the airplane, and it doesn't make any sense to say you can't use it the Disabled option.
--- Quote ---All the seven points is my desired scenario.
--- End quote ---
Which my video clearly proved IT WORKS.
--- Quote ---Points 1-3 always works while 4-... is unpredictable and the reason for this case/thread. I'll say it again, GSX doesn't send trucks EVERY TIME so that the refueling can be completed.
--- End quote ---
And by some coincidence, it worked right away, at the first try for me.
--- Quote ---Your video looks good, this happen sometimes and sometimes not to me, so the video doesn't prove more than I've experienced myself.
--- End quote ---
The video proves the problem doesn't happen.
IF and WHEN it happens to you, perhaps you might show some video that MAYBE will help me understand what's causing this, which can be anything, for example some external product/utility that you are using that might also change the fuel, *that* will surely confuse the heck of GSX ( if GSX is refueling ).
--- Quote --- Again, it's the uncertainty of not having a second truck doing the job EVERY TIME that this is all about, probably told up to 10 times by now.
--- End quote ---
Don't you find odd you are the ONLY one reporting this ? There are ten of thousands of GSX users, if this problem really happened, don't you think we would have the forum SWAMPED in complains ?
Don't you find odd that, as YOU said yourself, A YEAR passed since the last time YOU posted here about this "problem" ?
--- Quote ---For the record I'm running FSX not prepare 3d, could that explain it?
--- End quote ---
It's possible.
Using a 15-years old sim exposes you to all sort of bugs that might have been fixed in years of development in P3D. Simconnect, for example, which is the only way to communicate with the Simulator, in FSX we must use the 15-years old FSX version, while in P3D we obviously use the native P3D version that has been constantly maintained by LM during those years.
So, for example, any issue that might happen with the Simconnect communication, which in FSX ( not being really multi-threaded ) is even MORE affected by the NUMBER of add-ons using Simconnect that might all send many commands all at the same time, might result in the communication between GSX and the sim stopping for a while, or getting erratic data, confusing the process, this was a very common problem, especially in FSX, we had sceneries disappearing because another add-on was spamming Simconnect with so many commands that our software couldn't even talk to the sim reliably. This was far worse in FSX, because it's a chain reaction of obsolete software: FSX-Simconnect will use very old VC++ runtime libraries ( 2005 SP1 I think ), while P3D Simconnect use far more recent system libraries, which also have been through years of bugfixing from Microsoft.
So yes, using FSX might be a problem, also depending how many add-ons you have installed which also use Simconnect and, to add to the aggravation, in FSX Simconnect is a Side-by-Side library which means, when it works ( lots of time it doesn't ), it's even possible that, different add-on, loaded at the same time, loads each one its own specific version of Simconnect ( there are 3 that can be used in FSX ), all taking memory, while in P3D, in addition to have the whole Simconnect+Simulator system being 64 bit, Simconnect is statically linked so, there's only ONE version of it running at any given time, making everything so much more reliable.
mseder:
Umberto
You can of course, as you try to do in your post, telling the customer that probably everything is the customer's fault and nothing has to do with the product.
Some simple facts:
- GSX 2 is marketed as a product supposed to work with FSX.
- Sending Fuel Trucks is something that GSX takes care of, not the aircraft or the sim itself.
- The "it works on my computer" has been used by developers and support as the number one bullshit argument as long as I can remember (been working as a developer for 40 years), please don't go into that swamp.
- So far you haven't been that productive honestly, other than producing a lot of texts.
And a simple question
Would you like to help or not, without elaborating so much?
Mats
virtuali:
--- Quote from: mseder on February 02, 2022, 04:13:42 pm ---You can of course, as you try to do in your post, telling the customer that probably everything is the customer's fault and nothing has to do with the product.
--- End quote ---
I'm not just "telling" you. I'm spending my time:
- Trying to EXPLAIN it to you.
- Checking your claims and, after not finding anything, making a video to provide evidence of that.
Until now, you are the only one which only produced text, while I made actual effort to, you know, TRY what you described. I might try it in FSX, if that would made you happier but, don't expect anything more than that. I'll try with plain FSX installer, with nothing except the QW787. You can't seriously expect me to replicate your identical installation, that's really out of scope of every support.
I think that I already gave you way more than any reasonable user should expect from any support. Taking my time actually trying to replicate what you said doesn't work, and posting the results, in video form. What ELSE you want ?
--- Quote ---GSX 2 is marketed as a product supposed to work with FSX.
--- End quote ---
It obviously works with FSX.
We cannot obviously guaranteed it will work REGARDLESS of HOW MANY others add-ons you have, which might cause conflicts, exhaust your memory, etc. And that's precisely why THERE IS A TRIAL, because it's impossible to anticipate all possible hardware/software combinations users might have so no, quoting the product description ( which discusses only FSX ), it's not really relevant, for a product that is sold in TRIAL version.
--- Quote ---Sending Fuel Trucks is something that GSX takes care of, not the aircraft or the sim itself.
--- End quote ---
Which is why I took care of showing a video that shows GSX sending multiple Fuel trucks just fine.
--- Quote ---- The "it works on my computer" has been used by developers and support as the number one bullshit argument as long as I can remember (been working as a developer for 40 years), please don't go into that swamp.
--- End quote ---
You got it backwards. I'm not saying "it's working on my computer". I'm saying you are THE ONLY ONE reporting this. Again, don't you find odd that, A YEAR passed since the last time YOU posted here about this "problem" ? From the evidence we have, it's exactly the opposite of what you are saying, most user don't have any problems with refueling.
--- Quote --- So far you haven't been that productive honestly, other than producing a lot of texts.
--- End quote ---
Wrong. I VERIFIED the problem doesn't happen, and produced EVIDENCE of that.
--- Quote ---Would you like to help or not, without elaborating so much?
--- End quote ---
As I've said already, if YOU want to help, what about ( instead of elaborating so much ) trying to do what I did, and post some video showing exactly what you did ( and which other add-ons you are using, and how ), so MAYBE I might have some ideas why this thing that apparently doesn't happen to many people, "sometimes" happens to you ?
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