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Missing Hawaii orders & unable to contact shopper@esellerate.net

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virtuali:

--- Quote from: annber on August 22, 2016, 08:20:35 pm ---Umberto, from what I can see, the email merge did not include Hawaiian airports 2, and although I am certain that I bought them from you directly (always do), I could not find any trace of a transaction in my email history.
--- End quote ---

The email merge was made with the email addresses YOU provided with in 2011, and it obviously worked, and there was no Hawaii 2 in those orders we merged, since Hawaii 2 was released in July 2011, but you requested the merge of your past orders in April 2011, so it wasn't possible you could have purchased it at that time, since it still wasn't out.

Of course, before replying to you, I re-checked even using the surname you used when ordering, which is even a bit different from the surname you provided in your initial email from 2011, just in case you were using ANOTHER email, one that you never mentioned before, and tried using BOTH names, but NO HAWAII 2 order came.

So, it doesn't seem you ever purchased it, unless you use BOTH a new email I never heard of AND a different surname than the TWO different ones you provided me.

As I've said already, this discussion doesn't really have any place here, you must contact our support email, so you can finally tell me:

- How many different emails you MIGHT have used

- How many different variations of your surname you MIGHT have used

This way, if you ever ordered Hawaii 2, we'll surely can find it.


--- Quote ---I did read another thread with a similar issue, and I don't know if it was you or someone else suggesting looking under users\your name for the registration key
--- End quote ---

Sure, that's a normal procedure, clearly explained in the installation guide AND in the sticky thread in this very section aptly named "Reinstallation after system upgrade or crash, please READ!"


--- Quote ---so I went to my old computer and saw the key for Hawaiian airports and transferred it to my new system and it installed and activated ok.
--- End quote ---

If you found the .REG file for the Hawaii 1, which is what you bought, but not the key for the Hawaii 2, it seems to indicate you never activated it on your old system, maybe because you never purchased it in the first place.

But as I've said, that's not a matter than can be solved on the forum. Please email support.

annber:
My bad, I don't have Hawaiian airports 2, haven't bought it yet, but will this week. It is volume one that I have, but that I cannot get any info regarding the purchase. The reg key does have the serial # which I will not divulge here. In any case I followed your advice and emailed support a short while ago.

virtuali:

--- Quote from: annber on August 23, 2016, 02:32:33 am ---My bad, I don't have Hawaiian airports 2, haven't bought it yet, but will this week.
--- End quote ---

That's what I suspected, since you said:


--- Quote ---Umberto, from what I can see, the email merge did not include Hawaiian airports 2
--- End quote ---

Which is normal, since it appears you never bought it in the first place.


--- Quote ---It is volume one that I have, but that I cannot get any info regarding the purchase. The reg key does have the serial # which I will not divulge here. In any case I followed your advice and emailed support a short while ago.
--- End quote ---

And I already replied to you by email ( so I don't understand why you are continuing to reply to this thread, when I said several times not to, since here we cannot obviously discuss private details ), why you couldn't, and that I already merged ALL your orders (Including Hawaii Vol. 1), to the email address YOU asked they should be merged with, so they surely can be all retrieved inserting THAT email you chose in your last email to me.

Unless, of course, you made another mess of your email address, and told me to merge on the wrong email address, and I already hinted this as a chance, since you were writing from a GMAIL address, but you asked to merge all your orders to another address on YAHOO.

I obviously complied, so I merged all your orders on Yahoo, per your request but, it's possible you are confusing email addresses again, and are checking the Gmail account you normally use to write to me, instead of the Yahoo account YOU asked for all your orders to be merged to ?

Again, please reply to me BY EMAIL!!

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