General Category > General Discussion

lost my orders...serials...etc

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unc1rlm:
Have written  support@virtualisoftware.com and no respone. I have purchased a bunch of your stuff but hard drive crapped out and i can't reinstall without serials etc :)  I assume most programs gsx and chicago lax and kennedy v2.0 and others brought up to install on latest p3dv3.3.5?

An help appreciated.

Bob M

pcubine:

See the thread right below yours which is about the same subject.

virtuali:
And the FAQ page of our site:

http://www.fsdreamteam.com/faq.html

unc1rlm:
Hi...I have read your faq...and still not resolved...I am going through 5000+ emails and I can't find any references to any of your software I have purchased...When I purchase a product..I should get some type of notification of purchase. I sent for a "esellerate" purchase and only two (not any of yours)...were listed....where do I look next.

Thank you,

Bob M.

virtuali:

--- Quote from: unc1rlm on August 17, 2016, 03:08:42 pm ---Hi...I have read your faq...and still not resolved...I am going through 5000+ emails and I can't find any references to any of your software I have purchased...
--- End quote ---

I doesn't seem you read our FAQ carefully enough, because it explains how to deal with the problem of having lost your confirmation email, and explains what to do to get ANOTHER copy of it.

Provided, of course, you have bought our products on our site, through the Esellerate (which is the only way you can buy our product on *our* site).

If you bought our products from another retailer, Esellerate won't have any traces of your order, so you must use whatever order-retrieval is in place on that other retailer.

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