Jetways won't work at KMEM & KIAH

[paxhun]

Hello,

I have a problem opreating the jetways at airport KMEM and KIAH using GSX menu. Whenever I chose that option GSX crashes and restarts.
This is in the log:

Requested assistance services at Gate C 14
Traceback (most recent call last):
  File "couatl\common\youcontrol.py", line 56, in <lambda>
  File "couatl\common\youcontrol.py", line 87, in showContainer
  File "couatl\common\youcontrol.py", line 187, in show
  File "couatl\GSX\assistanceServices\jetwayOperations.py", line 26, in label
TypeError: cannot concatenate 'str' and 'NoneType' objects
{'Airport': 'KMEM', 'Requested assistance services at': 'Gate C 14', 'User Pos': (35.04467655333743, -89.97899984008583, 106.43 m, 2.40644 m, 296.0124831403177)}

I hope you can help....

Thank you!

[virtuali]

I have a problem opreating the jetways at airport KMEM and KIAH using GSX menu. Whenever I chose that option GSX crashes and restarts.
This is in the log:

You haven't included the top lines of the log, which are useful to know if you are running the current version.

[paxhun]

Here we go:

Python 2.7.6 Stackless 3.1b3 060516 (default, Feb 19 2015, 15:56:51) [MSC v.1800 32 bit (Intel)] wxPython 3.0.2.0
couatl v3.1 (build 3525)
log started on Thu Jul 21 20:54:11 2016

[virtuali]

I'm sorry, but I cannot reproduce the problem. Which airplane you use ? Have you customized it ?

[paxhun]

Yes, I did and I believe that was the problem. I completely removed GSX and installed again. Now the issue is gone.

Thanks for the support.

[virtuali]

Yes, I did and I believe that was the problem. I completely removed GSX and installed again. Now the issue is gone.

Most likely.

However, it would have been helpful if you still have your customization file and have it sent to me (by email or attach to the forum post), maybe we could check whatever problem it had, in order to display some kind of meaningful warning.

[paxhun]

Yes, still have it. Attached to this post. It was in the folder: C:\%appdata%\Virtuali\Airplanes\PMDG 737-800NGX WL

I hope it helps