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Automatic updates.

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virtuali:

--- Quote from: devgrp on June 23, 2016, 04:32:00 pm ---you need to fix your software and stop blaming the users. This is not user error. I've had gsx and ezdok working for the longest without any problem
--- End quote ---

You are mixing up two separate things:

1) The fact the Couatl "crashed" ( it hasn't: it has given you a proper error message ) suggesting to download the Stand-Alone Addon Manager, it's NOT a "problem" of the software that should be fixed. It IS caused by the fact that, when you saw the previous Major Update notification, which ALSO suggested you to download the Stand-Alone Addon Manager, you decided to skip it. That's why it's saying to download the Stand-Alone Addon Manager, again, because it needs it.

2) The problem with ezdok I never said THIS ONE is an "user error". You started saying it's a problem caused by Couatl, which is NOT.

I'm not *sure* it's a key conflict, that's the only thing that most user reported when discussing gsx and ezdok.

But if it's ANOTHER problem, it's NOT and CANNOT be caused by the "Couatl update", as you said. Fact they worked before doesn't automatically prove the problem is CAUSED by the updated. It's caused by something else that, if you stopped with your attitude of blaming GSX or Couatl, we could surely be able to check it and explain it.


--- Quote ---KMEM was a disaster but eventually you fixed the problem.
--- End quote ---

KMEM had very minor issues and there was no "problem". We fixed ALL those minor issues that could be attributed to it, but MOST of them were just caused by the fact that, whenever we update our software, a number of defective antivirus products based on the flawed concept of a file "reputation", made their best to block the update, causing a big mess which wasn't in any way a "KMEM problem".

However, this clearly proves (and you are acknowledging it), that we always fix problems WHEN they are on our side. Again, with fixed really minor issues in KMEM.

But this issue with ezdok is NOT caused by the Couatl update or GSX.

Otherwise, we would have other similar reports about ezdok breaking after the Couatl update, but we haven't.


--- Quote --- Everything was working fine untill yesterday I got a prompt for an update from coualt. Now mind you gsx and ezdok was working fine. After I did the ingame coualt update it crashed once the update was done and started panicking. Why would it do that when it worked prior to the update? Its obviously your update that broke it. And for the record I've never had any problem with gsx and ezdok working together until that damn update
--- End quote ---

It's NOT "obviously" our update! You are confusing an effect (ezdok that doesn't work) with a cause, but that's not the case. You cannot say the updated caused it, until we test it in a PROPER way.

Want to have a Teamviewer session, so I can check your system and tell what REALLY caused it ? PM-me for details.

devgrp:
dude you are hopeless. What you are basically saying is that everytime we start the sim and we get a notification saying there is an update and we do the update we have to redownload the addon manager and install that too?

And coualt did freaking crash because my damn buildings and jetways disappeared when I kept saying yes to the restart and it kept crashing so I just said no and continued my flight without any buildings or jetways

The kmem problem wasnt because of any antivirus software, it was because of you and you said it yourself that you missed something. I have a friend who bought all you airport and none of them works because of this damn coault. Its so damn sensitive that you cant even tell what the problem is and he doesnt even use any av software. Your program sucks. Paying customers are having a hard time and the pirates and having a ball. I swear if I can get pirated versions of your crappy software I will download them in a heartbeat.

virtuali:

--- Quote from: devgrp on June 23, 2016, 05:53:13 pm ---dude you are hopeless.
--- End quote ---

Are you unable to express yourself without being offensive ?


--- Quote ---What you are basically saying is that everytime we start the sim and we get a notification saying there is an update and we do the update we have to redownload the addon manager and install that too?
--- End quote ---

That's NOT what I've said, of course and that's NOT what you are supposed to do. Not ALL updates require to download the Stand-Alone Addon Manager. Those that DO require it, will TELL YOU SO.

But if you ignore an update the required the Stand-Alone Addon Manager, you cannot expect it the program will continue to work with *subsequent* updates that RELIED on the fact you should have update the Stand-Alone Addon Manager.

This is what the error message is saying: you skipped the Stand-Alone Addon Manager when it told you to do that, now you MUST do it, because this has caused the program to end in an error condition.


--- Quote ---And coualt did freaking crash because my damn buildings and jetways disappeared when I kept saying yes to the restart and it kept crashing so I just said no and continued my flight without any buildings or jetways
--- End quote ---

As I've said already, just stop using this kind of language. When you said something clearly wrong, using foul language doesn't make it right.

I'll repeat it again: the Couatl hasn't "crashed". Do you even know what a crash is ? Couatl has reported you of an error, offered you a chance to see the error log, and told you to download and install the Stand-Alone Addon Manager. This is not a crash, it's a graceful handling of an error condition, caused by the fact you skipped the previous request  to install the Stand-Alone Addon Manager.

Jetways and buildings weren't missing because the program "crashed", they were missing because it will not continue in an error condition, until you do what it has asked to do.


--- Quote ---The kmem problem wasnt because of any antivirus software, it was because of you and you said it yourself that you missed something.
--- End quote ---

Which clearly proves that WHEN a problem is in our software, we don't only fix it very fast, but we also ADMIT IT.

But that's not the point: there were *multiple* issues, which you seem to confuse all together, just to prove some kind of point you don't have. Of the many issues reported, the vast majority WERE antivirus problems, some very caused by other addons, and the tiny minority that really were a KMEM problem, were fixed almost *immediately*


--- Quote ---I have a friend who bought all you airport and none of them works because of this damn coault.
--- End quote ---

Then you should tell him to contact us either here or by email, so we can easily fix any problems he has, like we do for everybody, AND prove it WASN'T Couatl to begin with, but something else.


--- Quote ---Its so damn sensitive that you cant even tell what the problem is and he doesnt even use any av software.
--- End quote ---

I can always tell what the problem is, even in the cases when it's not the antivirus. Again: I'm always available to Teamviewer sessions to prove to anyone that everything can be fixed WITHOUT touching any of our software!


--- Quote ---Your program sucks. Paying customers are having a hard time and the pirates and having a ball. I swear if I can get pirated versions of your crappy software I will download them in a heartbeat.
--- End quote ---

I somewhat expected this kind of reply.

The reality is exactly the opposite of your "pirates having a ball". What happens, instead, is that users with the habit of using lots of pirated stuff WILL have more trouble than normal users, since they install lots of crap, get real viruses without even realizing, and even corrupt their own Windows files and compromise the stability of their sim to install unreliable hacks.

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