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Automatic updates.

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davidzill:
First off I love your products; they add essential immersion for full effect and enjoyment. However, your methodology of updates, mostly the incremental updates available in game (FSX), are flawed and causing major issues that make it seem like FSX is completely broken. My newest build is absolutely stable, I can leave my PMDG on autopilot for an 18-hour flight, and return with the game still running. Whenever I install one of your incremental updates, I get crashes so frequent I cant even start FSX, i.e the StackHash_0a9e APPCRASH. Like many developers advise "You may run into problems with the standalone update," that applies to you guys every update. I am simply trying to recommend instead of offereing incremental updates, send an email to your customers with a link to the full GSX installer. I've had to figure this out on my own through trial and error, and I'm hoping I did not cause irreparable system damage in the mean time trying to figure out my persistent CTDs. Thank you, great products I will never stop using, please just look into this.   

virtuali:

--- Quote from: davidzill on June 21, 2016, 09:57:18 pm ---I am simply trying to recommend instead of offereing incremental updates, send an email to your customers with a link to the full GSX installer.
--- End quote ---

Everything that could fix a crash is always included in the Stand-Alone Addon Manager. Downloading the Full GSX installer is only needed to get updated vehicles, textures and sound, but none of this could cause (or fix) a crash, since the executable files are exactly the same.

And, when it was required to download the full GSX installer, we clearly indicated in the relevant Live Update notification release notes, that you can read from inside the sim when an update notification comes out.

devgrp:
I swear the op is telling the truth. Your updates are a major headache. Yesterday I started the p3d v3 and got a notfication for coualt update which I did in game. After the update coualt crashed, when asked to restart I say yes but it keeps crashing then tells me to download addon manager. Ended my flight, download addon manager and installed and left my pc. Today I turn on pc and start p3d now ezdok doesnt work when it worked yesterday before that damn coualt update. This one program is driving us insane. How can I get a refund for this bullshit?

virtuali:

--- Quote from: devgrp on June 23, 2016, 01:51:18 pm ---when asked to restart I say yes but it keeps crashing then tells me to download addon manager
--- End quote ---

It doesn't say JUST that: it also telling you to open the error log to know details about the error. This would explain WHY it "crashed".

The most likely reason is that you decided to skip the previous major update (one the *required* to download and install the Stand-Alone Addon Manager), so the new one will not work until you do. That's why it's asking to download and install the Stand-Alone Addon Manager now: because you haven't done that in the previous major update notification.

[qote]. Ended my flight, download addon manager and installed and left my pc. Today I turn on pc and start p3d now ezdok doesnt work when it worked yesterday before that damn coualt update. This one program is driving us insane. How can I get a refund for this bullshit?[/quote]

First, you should learn to behave live a civil person, because using this kind of language is NOT tolerated here. Next time, it's a ban.

Second, it's NOT POSSIBLE that installing the Stand-Alone Addon Manager  (and you don't even say if it fixed the "couatl crash", I guess it did...) would cause ezdok to cease working.

It's a known fact that ezdok by default has keys which conflicts with GSX. That's why we have a way to customized the key used by our programs, like any proper problem should but, of course, it's you that should check if you have two addons using the same keys, and change them in one or the other.

If it's not a key conflict, then the reason why ezdok must be something else, but NOT the installation of the Addon Manager because, other then the possible key conflict (that we provide with EVERY means to solve with the "Key Mappings" menu), they are entirely unrelated and, with the exception of the known potential key conflict, NOBODY has reported any problems between ezdok and our software and surely NOBODY reported a problem with it related to the recent update.

devgrp:
you need to fix your software and stop blaming the users. This is not user error. I've had gsx and ezdok working for the longest without any problem. I bought KMEM when it was first release and got the new gsx update. KMEM was a disaster but eventually you fixed the problem. Everything was working fine untill yesterday I got a prompt for an update from coualt. Now mind you gsx and ezdok was working fine. After I did the ingame coualt update it crashed once the update was done and started panicking. Why would it do that when it worked prior to the update? Its obviously your update that broke it. And for the record I've never had any problem with gsx and ezdok working together until that damn update

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