General Category > General Discussion
P3D v3 hangs with a new Addon manager **SOLVED**
virtuali:
--- Quote ---In the interest of keeping my stable installation of P3D functioning , and my “buggy” anti-virus enabled I think my best course of action is to remove all 14 FSDT and the 4 Flightbeam products I own and maybe try again at some later date, as having to crash out P3D so many times along with disabling my systems protection is not something I like having to do.
--- End quote ---
That's obviously the worse and wrong course of action, especially considering that, if you made a cursory check of ALL users that reported a problem with P3D 3.1 in the last days, ALL OF THEM have them fixed by doing what has been suggested:
- Download and install the current Stand-Alone Addon Manager
NONE of the user reported a problem or a crash after doing this. Check the forum. Every single user that reported a problem, came here to confirm it WAS fixed.
So, if I were you, I would instead worry WHY your DEFECTIVE AND BUGGED antivirus is BLOCKING the installation of the latest files. I'm obviously saying this based on your own report:
--- Quote ---all went well until the installer hung at the “Copying Local Couatl Updater Executable”
--- End quote ---
IF this is really what's happening, I can only repeat and confirm that:
Only an defective antivirus could cause this.
Hodge001:
When in safe mode none, repeat none, of the anti-virus is enabled, I have no anti-spyware and windows firewall is disabled, I would add that all this started with a corrupt
download and my system which has never been altered in any way was handling your products perfectly well, in fact I reinstalled GSX only a week or so ago your records
would be more accurate but a couple of weeks is close, my best wishes to all those others who suffered the same corrupt download but recovered from it, but repeated
crashing out of any program is never a good idea and can lead to issues.
As for the report of the installation hanging when in safe mode you even said that it should never be done so I do not think that holds up as proof of a buggy system, you
will of course see it otherwise, but I repeat this system handled your products perfectly well and now will not, the only thing that happened to my system in the intervening
period between the installation of GSX a couple of weeks ago and now was the corrupt download during the KDEN update.
As this is only going around in circles please don’t reply as I uninstalled all the scenery products your company produces, I may try again at some future date if and when I have
more confidence in them.
And all done without resorting to the use of capitals.
virtuali:
--- Quote from: Hodge001 on December 27, 2015, 06:05:20 pm ---When in safe mode none, repeat none, of the anti-virus is enabled, I have no anti-spyware and windows firewall is disabled
--- End quote ---
According to your own report, you weren't in Safe-mode. You were in the "Safe mode with networking", which is usually what is suggested by antivirus vendors to updated the antivirus itself, when there's a suspect of an infection so, this means the antivirus is obviously running.
And, here's an example of a fake antivirus, which hijack the system in Safe mode, because users "trust" Safe mode ( the only "safe" safe mode, is the one with only a command prompt, because it doesn't load Explorer)
http://www.webroot.com/blog/2013/07/17/new-rogue-antivirus-system-locks-you-out-of-safe-mode/
--- Quote ---I would add that all this started with a corrupt download and my system which has never been altered in any way
--- End quote ---
We DID had some issues with some users getting the wrong version of the download for some reason but, as I've said, this has been fixed.
However, this should only caused random crashes IN THE SIM. And this is 100% fixed by reinstalling the Addon Manager, which would surely get the fixed file, after we fixed this and refreshed all servers with the newest files.
Your problem was different. Regardless if the sim crashed, which is not relevant and IT HAS been fixed, you reported another problem, which was the INSTALLER crashing while copying the Couatl executable.
Which is why, I told you, and I can only repeat and confirm it now, THIS specific problem of yours, was entirely different, and it was very likely caused by the antivirus (unless you are having an hardware failure, but there's no reason something like a bad hard drive sector would *always* stop Couatl.exe from being copied) because:
- Couatl.exe never had anything to do with the sim crashes others were having. Couatl cannot crash the sim. The corrupted download (which has been fixed by several days by now), was getting the wrong version of BGLMANX.DLL, which (being a .DLL) is the one that CAN crash the sim.
- Nobody reported a problem happening while *installing* the sim. Fact it's Couatl.exe being blocked while installing, and not any of the other hundreds of files the are being installed too, is entirely compatible with an antivirus behavior pattern, which monitor executables.
--- Quote ---my best wishes to all those others who suffered the same corrupt download but recovered from it, but repeated crashing out of any program is never a good idea and can lead to issues.
--- End quote ---
As I've said, everybody (100%) of those that reported a crash, fixed it simply by following the instructions.
Your issues doesn't have much to do with this. Your issue is that something in your system IS blocking an executable from being copied by a normal installer that doesn't do anything else than just...copying files.
--- Quote ---As for the report of the installation hanging when in safe mode you even said that it should never be done so I do not think that holds up as proof of a buggy system, you will of course see it otherwise
--- End quote ---
I never said you have a buggy system. But you must have a bugged software somewhere.
--- Quote ---the only thing that happened to my system in the intervening period between the installation of GSX a couple of weeks ago and now was the corrupt download during the KDEN update.
--- End quote ---
How can be sure that "nothing" has changed in your system between now and then ? How can be so sure that, an antivirus UPDATE that has been automatically applied, has now mistakenly blacklisted some of our files ?
How else you explain the blocking of the file from copying ? The installer itself cannot be downloaded in a "corrupted" state, because it has self-integrity checks, so it won't even *start* if you got bad download of the installer itself.
--- Quote ---As this is only going around in circles please don’t reply as I uninstalled all the scenery products your company produces, I may try again at some future date if and when I have more confidence in them.
--- End quote ---
I will always reply, because it's not doing any service to anyone, if you continue to mistakenly assume the problem is "fixed" by uninstalling our software, because it isn't.
I repeat and confirm the problem is fixed by simply reinstalling all products now, because they all download the same files, which is 100% sure are now entirely correct on all our servers.
Would you like to have me showing it to you, live, on your own system, using a Teamviewer connection ? I'll let you install all software, we'll witness it will work flawlessly, and everything will be good.
Or, you will have a chance to prove me wrong. You don't have anything to lose...
I'm awaiting for a PM or an email to arrange a remote session.
Hodge001:
The safe made I was using it defined in the windows start-up / boot routine when using the msconfig command line, which disables all the anti-virus that is either a second party install or winds defender, I even checked the task managers running processes for any signs of it, and included the networking as the installer needed it to download, if you know of another safe mode than Microsoft’s own then I am all ears.
Your it has been fixed does that include deletion of all the entries of my DLL.xml file leaving only the add-on manager in it without any warnings or confirmation of undertaking that action.
I never said that couatl or any particular FSDT program was crashing the sim I said that with the add-on manager entry in the DLL.xml file P3D would hang on start-up, it is even the title of my post, and that I would have to crash the sim to exit it and that the only way to start P3D was to remove the entry from my DLL.xml file.
As for being sure that nothing has changed, with the exception of your installer wiping out the DLL.xml file that is, I am about as sure as you were when you released the original download that started all this was OK and that everything was someone else’s fault until you had a teamview session and had to admit that there was an issue in the first place, as in this reply.
I had the first Teamviewer session with an affected user right now, and witnessed the crash. I reinstalled the Stand-Alone Addon Manager, and it was fixed. I cannot explain it, other than he must have a bad download somehow.
With that I will let this drop as it is getting nowhere and will leave all my FSDT and Flightbeam products uninstalled as I have zero confidence in them, you are of course free to make any statements or conclusions you care to regarding these posts as I have really lost all interest in continuing this discussion with the “I can do no wrong” attitude of someone whose product caused the mayhem in the first instance.
virtuali:
--- Quote from: Hodge001 on December 28, 2015, 01:26:55 pm ---With that I will let this drop as it is getting nowhere and will leave all my FSDT and Flightbeam products uninstalled as I have zero confidence in them, you are of course free to make any statements or conclusions you care to regarding these posts as
--- End quote ---
As I've said in my previous message:
Would you like to have me showing it to you, live, on your own system, using a Teamviewer connection ?
I'll let you install all software, and we'll both witness it will work flawlessly, and everything will be good. Or, you will have a chance to prove me wrong. You don't have anything to lose...
I'm awaiting for a PM or an email to arrange a remote session.
--- Quote ---I have really lost all interest in continuing this discussion with the “I can do no wrong” attitude of someone whose product caused the mayhem in the first instance.
--- End quote ---
The only one that has displayed a “I can do no wrong” attitude, it's you. Otherwise you would have accepted my offer for a remote assistance Teamviewer session, which you haven't, but you took the time to repeat your stance.
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